Lorraine Shepherd Email & Phone Number
Director, Engagement Center Operations Suppot @ Envera Health
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Lorraine Shepherd Location
- Richmond, VA, US
Lorraine Shepherd Work
- 2019 - now Director, Engagement Center Operations Suppot @
- 2017 - 2019 Director, Engagement Center Operations @
- 2005 - 2016 Senior Manager, Strategic Account Management @ Sykes Enterprises, Incorporated
- 2002 - 2004 Senior Consultant @
- 1997 - 2002 Manager Operations Nat'l Account @
Lorraine Shepherd Education
- Southern Regional High School
High School
- Internationa Claim Association
- Ocean County College
Lorraine Shepherd Skills
- BPO
- Active Directory
- Call Center
- Leadership
- Call Centers
- Customer Satisfaction
- Telecommunications
- Outsourcing
- Vendor Management
- Workforce Management
- Account Management
- Contact Centers
- Customer Experience
- CRM
- Service Delivery
- Customer Retention
- Offshoring
- Process Improvement
- Operations Management
- Team Management
- Inbound Marketing
- Telemarketing
- Performance Management
- Avaya
- Avaya Technologies
- Business Process Improvement
- Customer Service
- Program Management
- Project Management
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Customer Relationship Management
- Business Development
- Problem Resolution+
- Project Implementation
- Management
- Strategic Planning
- Business Analysis
- Strategy
- Team Leadership
- Training
- Healthcare
- Recruiting
- Change Management
- Coaching
- Customer Relationship Management Crm
- Assistant Director
- Client Services
- NAT
- Operations
- Business Process Outsourcing Bpo
- Access
- Business Process Outsourcing
Lorraine Shepherd Summary
- Lorraine Shepherd, based in Richmond, VA, US, is currently a Director, Engagement Center Operations Suppot at Envera Health. Lorraine Shepherd brings experience from previous roles at Envera Health, Sykes Enterprises, Incorporated and Aetna. Lorraine Shepherd holds a High School @ Southern Regional High School. With a robust skill set that includes BPO, Active Directory, Call Center, Leadership, Call Centers and more. Lorraine Shepherd has 2 emails and 1 mobile phone numbers on RocketReach.
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