Quality Complaint and Member Experience Coordinator @ (January 2024 - July 2024)
Member Services Trainer and Auditor @ (May 2021 - January 2024)
Appeals Coordinator @ (November 2020 - May 2021)
Medicare Customer Service and Appeals Coordinator @ (August 2015 - November 2020)
Retail Manager @ (April 2013 - August 2015)
Retail Manager @ (April 2007 - January 2013)
Lori Whaley Education
Ohio University
Bachelor of Science (BS)
1998-2002
Lori Whaley Skills
Appeals
Customer Satisfaction
Customer Service
Customer Support
Event Management
Fundraising
Grievances
HealthRules® Payer
Healthcare
Hiring
Human Resources
Inventory Management
Leadership
Management
Marketing
Medicare
Mental Health First Aid
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Multi-line Phone
New Hire Orientations
Operations Management
Payroll
Phone Etiquette
Retail
Sales
Sales Management
Shrink Management
Store Management
Team Building
Teamwork
Time & Attendance
Time Management
Training
Lori Whaley Summary
Lori Whaley, based in Wheeling, West Virginia, United States, is currently a Quality Improvement Coordinator at Peak Health. Lori Whaley brings experience from previous roles at Peak Health and The Health Plan (THP). Lori Whaley holds a 1998 - 2002 Bachelor of Science (BS) @ Ohio University. With a robust skill set that includes Appeals, Customer Satisfaction, Customer Service, Customer Support, Event Management and more. Lori Whaley has 2 emails and 1 mobile phone numbers on RocketReach.
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