Lori Laflin Email & Phone Number
SVP of Customer Experience and Market Research Consulting @ ISG
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Lori Laflin Location
- United States
Lori Laflin Work
- SVP of Customer Experience and Market Research Consulting @ (January 2025 - Present)
- VP Client Experience and Digital Strategy @ (August 2020 - December 2023)
- Digital Customer Experience Business Relationship Manager @ (October 2018 - August 2020)
- Customer Experience Champion @ (October 2017 - October 2018)
- Global Customer Engagement Research Program Manager @ (August 2011 - October 2017)
- Coordinator of Strategic Opinion Research @ (July 2007 - August 2011)
- Research Consultant @ (February 2005 - August 2006)
- Research Manager @ (January 2003 - January 2004)
- Director of Data Processing @ CJ Olson Market Research (January 1998 - January 2003)
- Past President Minnesota and Upper Midwest Chapter @ (January 2000 - January 2001)
- Research Consultant @ National Computer Systems (January 1993 - January 1998)
Lori Laflin Education
- State of Minnesota Emerging Leaders Institute 2008-2009
- UMN Carlson School of Management
Bachelor of Science (B.S.) (Business)
- Brookfield Central High School
- University of Minnesota
Master's degree (English Literature)
Lori Laflin Skills
- Advertising Research
- Analysis
- Analytics
- Brand Architecture
- Brand Equity
- Business Insights
- Business-to-Business (B2B)
- Competitive Analysis
- Competitive Intelligence
- Consumer Behavior
- Consumer Behaviour
- Consumer Insight
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Analysis
- Customer Experience Management
- Customer Insight
- Customer Journey Mapping
- Customer Journeys
- Customer Retention
- Customer Segmentation Strategy
- Data Analysis
- Data Analytics
- Data Collection
- Focus Groups
- Leadership
- Market Analysis
- Market Intelligence
- Market Research
- Marketing Research
- Net Promoter Score
- Online Research
- Organizational Development
- Primary Research
- Product Management
- Product Road Mapping
- Product Strategy
- Qualitative Research
- Quantitative Research
- Questionnaire Design
- Research
- SPSS
- Segmentation
- Shopper Marketing
- Strategy
- Survey Design
- Technical Product Management
- UX Research
- Voice of the Customer
- Public Speaking
- Program Management
- Emerging Leaders
- Management
- Process Improvement
- Project Management
- Strategic Planning
Lori Laflin Summary
- Lori Laflin, based in United States, is currently a SVP of Customer Experience and Market Research Consulting at ISG. Lori Laflin brings experience from previous roles at Compeer Financial and Cargill. Lori Laflin holds a 2008 - 2009 State of Minnesota Emerging Leaders Institute. With a robust skill set that includes Advertising Research, Analysis, Analytics, Brand Architecture, Brand Equity and more. Lori Laflin has 2 emails and 3 mobile phone numbers on RocketReach.
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