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Lori Kelley Location
New Hartford, CT, US
Lori Kelley Work
Director of Customer Experience @ (November 2025 - Present)
Director of Sales Enablement and IMI Detroit Customer Service Manager @ (September 2024 - November 2025)
Global Customer Experience Director - Fluid Controls Division @ (August 2023 - August 2024)
Regional Customer Service Manager- Precision Fluid OEM Americas @ (June 2021 - July 2023)
Customer Service Manager @ (December 2004 - June 2021)
Sales Correspondent @ (October 2001 - January 2005)
Marketing Coordinator @ (August 1999 - October 2001)
Customer Service Representative @ (September 1997 - August 1999)
Lori Kelley Education
Northwestern Connecticut Community College
Lori Kelley Skills
Customer Satisfaction
Customer Relations
Customer Service
Complaint Management
Hiring Employees
Oral & Written Communication Skills
Team Building
Team Management
Time Management
Organization & prioritization skills
Microsoft Excel
Microsoft Word
PowerPoint
Outlook
Building Relationships
Technical Support
Problem Solving
Employee Training
Dedication to Continuous Improvement
Follow Through
Computer Proficiency
Goal Oriented
Process Improvement
MRP
Pneumatics
Sales
Marketing
Account Management
Key Account Management
Leadership
CRM
Supply Chain
Management
Manufacturing
Product Development
Communication
Small Business Management
JDE Enterprise One
Key Account Relationships
Cross-functional Collaborations
Business Process Improvement
Complaint Investigations
Teamwork
Price Quotes
Pricing Strategy
Microsoft Teams
Lean Manufacturing
Key Performance Indicators
Writing
Public Speaking
Journalism
Sales Management
News Writing
Oral and Written Communication Skills
Organization
Organization and Prioritization Skills
Microsoft Office
Oral and Written
Marketing Communications
Marketing Strategy
Lori Kelley Summary
Lori Kelley, based in New Hartford, CT, US, is currently a Director of Customer Experience at IMI Industrial Automation. Lori Kelley brings experience from previous roles at IMI. Lori Kelley holds a Northwestern Connecticut Community College. With a robust skill set that includes Customer Satisfaction, Customer Relations, Customer Service, Complaint Management, Hiring Employees and more. Lori Kelley has 3 emails and 2 mobile phone numbers on RocketReach.
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