Lori Joseph Location
Parker, CO, US
Lori Joseph Work
- 2024 - now Provider Engagement Manager, Lead @ Kaiser Permanente
- 2022 - 2024 Provider Engagement Manager @ Kaiser Permanente
- 2016 - now Founder | Director Call Center Operations @ Denver Area Call Center Operations Leaders
- 2019 - 2022 Business Process Manager @ Kaiser Permanente Ventures
- 2016 - 2019 Operations Manager @ Kaiser Permanente
- 2015 - 2016 Director Customer Service | eCommerce | Call Center Development | Hiring | Coaching | Leadership @ FSW.com (Food Service Warehouse)
- 2006 - 2014 Fraud Operations Manager | Call Center Development | Risk Mitigation | Improved Productivity @ Sprint
- 2002 - 2006 Collections Manager | Bad Debt Reduction | Project Management | Cross-Functional Point of Contact @ Sprint
- 2000 - 2002 Operations Manager | Quality Assurance Team | Workforce Management | Employee Development @ Safeco Insurance
- 1999 - 2000 Customer Service Unit Manager | Employee Development and Promotions | Customer Satisfaction @ Safeco Insurance
Lori Joseph Education
- University of Denver
Masters (Business/Corporate Communications)
2005 - 2007 - University of Phoenix
Bachelor of Business Administration (BBA)
1997 - 2002 - University of Phoenix-Colorado Campus
Bachelor of Business Administration (B.B.A.) (Business Administration, Management and Operations)
Lori Joseph Skills
- Call Centers
- Leadership
- Telecommunications
- Management
- Process Improvement
- Customer Experience
- Team Building
- Customer Satisfaction
- Vendor Management
- Customer Retention
Lori Joseph Summary
Lori Joseph, based in Parker, CO, US, is currently a Provider Engagement Manager, Lead at Kaiser Permanente. Lori Joseph brings experience from previous roles at Kaiser Permanente, Denver Area Call Center Operations Leaders and KAISER PERMANENTE. Lori Joseph holds a 2005 - 2007 Masters in Business/Corporate Communications @ University of Denver. With a robust skill set that includes Call Centers, Leadership, Telecommunications, Management, Process Improvement and more. Lori Joseph has 4 emails and 1 mobile phone numbers on RocketReach.
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