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Loretta Kennedy Location
London, GB
Loretta Kennedy Work
Contact Centre Manager @ (May 2019 - Present)
Contact Centre Operations Manager @ (October 2018 - Present)
Contact Centre Manager (Corporate Partners) @ (October 2018 - May 2019)
Patient Service Centre Operations Manager @ (December 2016 - August 2018)
Property Services Operations Manager @ (August 2014 - November 2016)
Contact Centre Manager @ (June 2012 - August 2014)
Planning and Resource Manager @ (May 2009 - June 2012)
Contact Centre Manager (interim) @ (October 2007 - May 2009)
Communications and Administration Manager (January 2006 – October 2007) @ (January 2006 - October 2007)
Various - within Customer Services @ (April 2000 - January 2006)
Loretta Kennedy Education
Cardinal Wiseman RC High School 1985-1989
Loretta Kennedy Skills
Leadership
Customer Experience
E Commerce
Team Building
Stakeholder Management
Employee Engagement
Human Resources
Retail
Account Management
Sales
Data Analysis
Forecasting
Customer Satisfaction
Sourcing
Telecommunications
Business Development
Business Analysis
Resource Management
Team Management
Team Leadership
Process Improvement
Strategic Planning
Strategy
Microsoft Office
Microsoft Word
Operations Management
Contact Centers
Microsoft Excel
Leadership Development
Change Management
Time Management
Training
Employee Training
Customer Service
Business Intelligence
Project Planning
Business Process Improvement
Budgets
Business Strategy
Management
Customer Engagement
Project Management
Coaching
Outsourcing
Call Centers
Service Delivery
Recruiting
CRM
Project Delivery
Performance Management
Customer Relationship Management Crm
Customer Relationship Management
Loretta Kennedy Summary
Loretta Kennedy, based in London, GB, is currently a Contact Centre Manager at Petplan UK. Loretta Kennedy brings experience from previous roles at Allianz UK, Imperial College Healthcare NHS Trust and A2Dominion Group. Loretta Kennedy holds a 1985 - 1989 Cardinal Wiseman RC High School. With a robust skill set that includes Leadership, Customer Experience, E Commerce, Team Building, Stakeholder Management and more. Loretta Kennedy has 2 emails on RocketReach.
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