Manager Customer Experience, MSP @ (September 2023 - March 2025)
General Manager, Airport Customer Experience, PVD @ (January 2022 - September 2023)
Customer Care Manager-American Airlines @ (January 2020 - February 2022)
Customer Operations Manager @ (May 2019 - April 2020)
HCC-MOD @ (July 2018 - May 2019)
Catering Operations Regional Manager - ORD North @ (May 2017 - July 2018)
Customer Service Manager-Ramp Operations @ (January 2010 - May 2017)
Customer Service Manager Facility MTC @ (November 2008 - August 2010)
Customer Service Manager - Cargo Operations DFW @ (February 2007 - November 2008)
Customer Service Agent - American Eagle Airlines @ (December 1988 - April 2007)
Lorena Perez Education
Echols International Travel and Hotel Management
Associate's degree (Aviation/Airway Management and Operations)
1988-1990
Lorena Perez Skills
Microsoft Office
Operations Management
Management
Aviation
Customer Service
Aircraft
Flights
Airlines
Flight Safety
Commercial Aviation
Lorena Perez Summary
Lorena Perez, based in Westchester, IL, US, is currently a Manager of Customer Experience - EWR at American Airlines. Lorena Perez brings experience from previous roles at American Airlines. Lorena Perez holds a 1988 - 1990 Associate's degree in Aviation/Airway Management and Operations @ Echols International Travel and Hotel Management. With a robust skill set that includes Microsoft Office, Operations Management, Management, Aviation, Customer Service and more. Lorena Perez has 3 emails and 2 mobile phone numbers on RocketReach.
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