2022 -2023 General Manager, Airport Customer Experience, PVD @
2020 -2022 Customer Care Manager-American Airlines @
2019 -2020 Customer Operations Manager @
2018 -2019 HCC-MOD @
2017 -2018 Catering Operations Regional Manager - ORD North @
2010 -2017 Customer Service Manager-Ramp Operations @
2008 -2010 Customer Service Manager Facility MTC @
2007 -2008 Customer Service Manager - Cargo Operations DFW @
1988 -2007 Customer Service Agent - American Eagle Airlines @
Lorena Perez Education
Echols International Travel and Hotel Management
Associate's degree (Aviation/Airway Management and Operations)
1988-1990
Lorena Perez Skills
Microsoft Office
Operations Management
Management
Aviation
Customer Service
Aircraft
Flights
Airlines
Flight Safety
Commercial Aviation
Lorena Perez Summary
Lorena Perez, based in Westchester, IL, US, is currently a Manager of Customer Experience - EWR at American Airlines. Lorena Perez brings experience from previous roles at American Airlines. Lorena Perez holds a 1988 - 1990 Associate's degree in Aviation/Airway Management and Operations @ Echols International Travel and Hotel Management. With a robust skill set that includes Microsoft Office, Operations Management, Management, Aviation, Customer Service and more. Lorena Perez has 3 emails and 2 mobile phone numbers on RocketReach.
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