Lorena Morales Email & Phone Number
Global Process Simplification @ American Express
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Lorena Morales Location
- Argentina
Lorena Morales Work
- 2026 -now Global Process Simplification @
- 2019 -2025 Global Process Transformation and CX Manager @
- 2017 -2018 Senior Marketing Manager @
- 2015 -2017 Global Customer Experience Manager @
- 2011 -2015 Global Operations Manager @
- 2008 -2010 Centurion supervisor for Argentina and Dollar Card markets @
- 2007 -2008 Team Leader- Retention Unit @
- 2006 -2007 Team Leader- High Value and Special Handling Unit @
- 1998 -2005 Team Leader - Card Activation Unit @
- 2003 -2004 Telemarketing Coordinator @
- 2002 -2003 Call Center Supervisor @ Adaptive Call Center
- 1996 -1998 Sales and Marketing Manager Assitant @ Gems TV
Lorena Morales Education
- IE Business School
Programa Avanzado de Gestion de Marketing y Servicio del Lujo (Marketing)
2019-2019 - Seminarium
Magical Customer Experience- The Disney Way
2018-2018 - IE Business School
Customer Experience Management (Customer Experience)
2017-2017 - Universidad Torcuato Di Tella
Marketing en Redes Sociales (Social Media Management)
2016-2016 - Universidad del CEMA
MBA (Business Administration and Management, General)
2012-2013 - Congreso Regional de Interaccion con Clientes 2017 #CRIC2017
Programa Avanzado de Gestion de Marketing y Servicio del Lujo (Empresa/comercio, general)
2012-2013 - Universidad Tecnológica Nacional
Project Management (Project Management)
2008-2008 - Universidad de Buenos Aires
Posgrado (Organización y Conducción de RRHH)
2003-2003 - Universidad Argentina 'John F. Kennedy'
Licenciada (Relaciones Publicas)
1996-2001 - ICANA
Advance 4 English (English)
1995-2000 - Universidad del CEMA
Lorena Morales Skills
- Management
- Call Centers
- Process Improvement
- Customer Service
- Team Leadership
- Project Management
- Coaching
- Leadership
- Negotiation
- Customer Experience
- Strategy
- Strategic Planning
- Performance Management
- Change Management
- Business Process Improvement
- Business Strategy
- Contact Centers
- English
- Social Media
- Call Center
- People Management
- Credit Cards
- Customer Retention
- Communication
- Team Management
- Financial Services
- Telemarketing
- Sales Management
- Net Promoter Score
- Process Migration
- Customer Insight
- Back Office
- Luxury Lifestyle
- Teamwork
- Public Relations
- Process Management
- Cross Cultural Teams
- Microsoft Office
- Ventas
- Asistencia sanitaria
- Liderazgo de equipos
- Microsoft Word
- Estrategia empresarial
- Microsoft Excel
- Liderazgo
- Trabajo en equipo
Lorena Morales Summary
- Lorena Morales, based in Argentina, is currently a Global Process Simplification at American Express. Lorena Morales brings experience from previous roles at American Express. Lorena Morales holds a 2019 - 2019 Programa Avanzado de Gestion de Marketing y Servicio del Lujo in Marketing @ IE Business School. With a robust skill set that includes Management, Call Centers, Process Improvement, Customer Service, Team Leadership and more. Lorena Morales has 3 emails and 1 mobile phone numbers on RocketReach.
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