Business Transformation Lead @ (November 2025 - Present)
Customer Experience Portfolio Manager @ (April 2021 - November 2025)
HR Transformation Manager @ (July 2020 - April 2021)
Operational Leader and Transformation Manager @ (March 2020 - July 2020)
Smart Field Operations Transformation Manager @ (February 2019 - March 2020)
Smart Field Operations Performance Manager @ (September 2018 - February 2019)
Smart Metering Programme Trials Lead @ (December 2015 - September 2018)
Senior Operational Manager: Home Moves @ (October 2015 - December 2015)
Head of Smart Metering Centre Of Excellence @ (August 2014 - January 2015)
Operational Project Liaison Manager @ (May 2014 - August 2014)
Residential Billing Performance Manager @ (January 2014 - May 2014)
Smart Metering Centre of Excellence Senior Operational Manager @ (April 2012 - January 2014)
Sales and Service Excellence Coach @ (September 2011 - April 2012)
Team Manager @ (November 2006 - September 2011)
Customer Service Advisor @ (March 2006 - November 2006)
Lora Jones Education
Bangor University
Bachelor of Science (BSC) (Psychology)
2000-2004
Lora Jones Skills
Stakeholder Management
Employee Engagement
Assessment Center
Change Management
Coaching
Talent Management
People Development
Employee Relations
Management Development
Culture Change
Agile & Waterfall Methodologies
Agile Methodologies
Agile Project Management
Behavioural Change
Business Case Modelling
Business Process
Business Process Improvement
Business Transformation
Colleague Development
Communication
Creative Problem Solving
Customer Experience
Customer Experience Management
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Digital Transformation
Diversity & Inclusion
Emotional Intelligence
Management
Oral Communication
Organization Skills
Organizational Effectiveness
People Management
Performance Improvement
Performance Management
Portfolio Management
Problem Solving
Product Management
Product Strategy
Program Management
Project Management
Project Portfolio Management
Resiliency
Risk Management
Service Quality
Stakeholder Engagement
Team Management
change strategy
Microsoft Word
Sales
Public Speaking
Team Leadership
Strategic Planning
Lora Jones Summary
Lora Jones, based in Bury, GB, is currently a Senior Enterprise Change at Skipton Building Society. Lora Jones brings experience from previous roles at Yorkshire Water and Seeking new opportunities and looking for my next career adventure. Lora Jones holds a 2000 - 2004 Bachelor of Science (BSC) in Psychology @ Bangor University. With a robust skill set that includes Stakeholder Management, Employee Engagement, Assessment Center, Change Management, Coaching and more. Lora Jones has 3 emails and 1 mobile phone numbers on RocketReach.
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