LoomPin Information

LoomPin is an Autonomous Voice of Customer (VoC) Intelligence OS that replaces fragmented CX stacks with one system that captures signals, validates insights, and triggers actions automatically. Most companies only hear ~4% of customer truth through surveys. LoomPin connects to 176+ signal sources (support, product, reviews, calls, chat, social, CRM, analytics and more) and turns those signals into outcomes—churn prevention, ticket deflection, retention lifts, and experience improvement. What makes LoomPin different - 44+ AI agents working across the platform - 14 Neural Core systems that power detection, prediction, and orchestration - 80 pre-built VoC modules so teams deploy fast - Debate Chamber: multi-agent validation + evidence chain to reduce false positives and raise confidence - Auto-Actions™: trigger-based automation (50+ triggers, 30+ action types) with governance and controls - Enterprise-ready: SOC 2 + GDPR, with Enterprise options like HIPAA/BAA, SSO/SAML, and multi-region data residency