Long Lim Email & Phone Number
IT Service Management Coordinator @ California State University-Sacramento
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Long Lim Location
- Sacramento, CA, US
Long Lim Work
- IT Service Management Coordinator @ (April 2021 - Present)
- Interim Director of Customer Service @ (September 2021 - January 2024)
- Substitute Teacher @ (October 2007 - September 2009)
- Academic Coach @ (February 2007 - May 2007)
- Assistant Program Coordinator @ (September 2006 - December 2006)
- IT Consultant - ServiceNow Administrator @ (September 2014 - Present)
Long Lim Education
- San Jose State University
Master of Library & Information Science (MLIS)
2016-2020 - California State University-Sacramento
Master of Arts (M.A.)
2012-2014 - UC Davis
Bachelor of Arts (B.A.)
2002-2006
Long Lim Skills
- IT Service Management
- Knowledge Management
- Service Desk Management
- Higher Education
- Service Catalog
- Service Design
- ITIL Process
- ServiceNow
- Incident Management
- User Stories
- End User Training
- Agile Application Development
- Technology Adoption
- End User Research
- Information Seeking
- Information Retrieval
- Data Analytics
- Problem Management
- Solution Development
- Remote User Support
- Quality Assurance
- Tableau
- User Surveys
- KPI Dashboards
- OnBase
- Listserv
- Editing
- Microsoft Office
- Customer Service
- Research
- Public Speaking
- Social Media
- Photography
- Microsoft Excel
- PowerPoint
- Microsoft Word
- Event Planning
- Teamwork
- Writing
- Technical Writing
- Book Design
- InDesign
- Teaching Classes
- Creative Non-fiction
- Creative Fiction
- Teaching
- Photoshop
- English
- Research Consulting
- Creative Writing
- Adobe Audition
- Audacity
- Sony Vegas Video
- Windows
- APA
- Creative Non Fiction
- Teaching Writing
- Mla
- Teaching Reading
- Copywriting
Long Lim Summary
- Long Lim, based in Sacramento, CA, US, is currently a IT Service Management Coordinator at California State University-Sacramento. Long Lim brings experience from previous roles at California State University-Sacramento, St. HOPE Public Schools, Extreme Academy and Learning Center and UC Davis - Center for Child and Family Studies. Long Lim holds a 2016 - 2020 Master of Library & Information Science (MLIS) @ San Jose State University. With a robust skill set that includes IT Service Management, Knowledge Management, Service Desk Management, Higher Education, Service Catalog and more. Long Lim has 3 emails and 2 mobile phone numbers on RocketReach.
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