Logilink Solutions Information

Logilink Solutions is a specialized operations partner dedicated to Delivery Service Providers across North America & Europe. We deliver comprehensive back-office and operational support that helps DSPs reduce administrative burden, improve safety and compliance, protect scorecard performance, and scale efficiently. By acting as an extension of your team, we handle the complex day-to-day processes — so you can focus on growing your business and delivering exceptional service. What We Do Best: HR & Driver Onboarding — End-to-end recruiting, background checks, Verify compliance, document management, and training coordination through Cortex for fast, compliant driver onboarding. Payroll & Compliance Management — Full-cycle payroll processing via your payroll provider, daily timecard auditing, employee lifecycle management, tax setup, and audit-ready compliance documentation. Operations & Dispatch Support — Real-time route monitoring, dispatch coordination, rescue management, and end-of-day reporting using Amazon dashboards, Netradyne, and Mentor systems. Scorecard & Safety Disputes — Proactive Netradyne monitoring, evidence-based dispute preparation for CDF, DCR, DSB and other defects, plus driver coaching on safety violations to protect and improve Fantastic+ ratings. Invoice Reconciliation — Weekly Amazon settlement audits, cross-referencing against operational and payroll data, and formal dispute filing on the Cortex Payments portal. Unemployment Claims Management — Complete handling of unemployment claims through dedicated platforms, including documentation, submissions, and tracking for faster, more accurate resolutions. How We Work We offer flexible, scalable service packages that combine multiple support areas. Every client is assigned a dedicated account specialist who provides weekly performance reporting and acts as a true operational partner.