Lo Man Email
Sr. Customer Service Manager and DEI Cultural Delegate at SBA Communications @ SBA Communications
State of São Paulo, Brazil
Lo Man's Work
- Sr. Customer Service Manager and DEI Cultural Delegate at SBA Communications @ SBA Communications
- Customer Service Sr. Manager + DEI Cultural Delegate @ SBA Communications
- Customer Service Manager @ SAFILO DO BRASIL LTDA
- Account Director @ Sitel UK & Ireland
- Business Manager @ Atento
- Call Center Manager @ Hospital Albert Einstein
- Global Account Relationship Manager @ Teleperformance
- Senior Telesales Coordinator @ Claro Brasil
- Operations and Project Manager @ Teleperformance
- Telemarketing Supervisor @ Heidelberger Druckmaschinen AG
Lo Man's Education
- Fundação Getulio Vargas
Master of Business Administration (MBA) (Business Administration and Management, General)
1997 - 2001 - Acumen Academy
(System Practice)
2021 - 2021 - Instituto Appana
Coach (Ontological )
2017 - 2018
- Escola Superior de Propaganda e Marketing
Bachelor of Science (BS) (Marketing)
1986 - 1990 - Acumen Academy
- Appana Território de Aprendizagem
Lo Man's Skills
- CRM
- Outsourcing
- Call Centers
- Business Intelligence
- Management
- Strategy
- Team Leadership
- Negotiation
- Contact Centers
- Key Performance Indicators
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