Listening Methods Information

Listening Methods is a leading CallMiner Speech Analytics hosting service and premier CallMiner partner, providing the full range of skills and services for meeting the business goals for Speech Analytics solutions. The company also provides IVR and End-to-End Caller Experience analytics that reveals the customer experience, opportunities for cost savings and tasks accomplished (or not) across the entire customer call. We recognize that every business needs to identify and quantify both IVR self-service and agent performance opportunities to drive increased call containment, reduce agent headcount and improve customer satisfaction. Our CallMiner and Sound Analytics™ solutions automatically uncovers opportunities that empower measurable improvements in as little as 30 days – improvements that drive increased customer satisfaction and reduce operational expenses. Our unique approach quickly establishes a baseline of end-to-end call performance. It automatically identifies and quantifies issues rank ordered by their cost impact to the business and effect on customer experience. This detailed intelligence enables you to target the most critical issues first to deliver high-value improvements.