Lisa McLellan Email
Head of Customer Success @ CIPD
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Lisa McLellan Location
- England, United Kingdom
Lisa McLellan Work
- Head of Customer Success @ (December 2023 - Present)
- Head of Customer Services and Operations @ (October 2019 - December 2023)
- Head Of Customer Service @ TOTO Energy (April 2017 - July 2018)
- Senior Manager of Vulnerable Customer Strategy and Support, EDF Energy @ (February 2016 - October 2017)
- Internal and External Engagement Manager @ (September 2013 - February 2016)
- New Channel and Customer Experience Manager, EDF Energy @ (July 2012 - September 2013)
- Manager of Customer Service – Welcome (Maternity cover) @ (May 2011 - July 2012)
- Staff and Customer Experience Manager @ (November 2009 - May 2011)
- Market Operations and Customer Experience Manager @ (January 2007 - November 2009)
- Head of Customer Service, British Standards Institution @ British Standards Institution (October 1998 - December 2006)
Lisa McLellan Education
- University of Staffordshire
Bachelor’s Degree (Applied Biology and Chemistry)
1991-1994 - Nottingham Trent University
Advanced certificate in Call Centre Management (Customer Service Support/Call Center/Teleservice Operation)
- St Mary's RC High School - Hereford
High School (GCSE's)
Lisa McLellan Skills
- Business Process Improvement
- Change Management
- Compliance Management
- Customer Experience Management
- Customer Retention
- Customer Satisfaction
- Customer Service
- Energy
- Leadership
- Management
- Microsoft Office
- Operational Planning
- People Development
- People Management
- Project Management
- Project Planning
- Regulatory Compliance
- Stakeholder Management
- Strategic Planning
Lisa McLellan Summary
- Lisa McLellan, based in England, United Kingdom, is currently a Head of Customer Success at CIPD. Lisa McLellan brings experience from previous roles at CIPD, TOTO Energy and EDF Energy. Lisa McLellan holds a 1991 - 1994 Bachelor’s Degree in Applied Biology and Chemistry @ University of Staffordshire. With a robust skill set that includes Business Process Improvement, Change Management, Compliance Management, Customer Experience Management, Customer Retention and more. Lisa McLellan has 3 emails on RocketReach.
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