Customer Success Manager @ (December 2024 - August 2025)
Client Success Manager @ (September 2024 - December 2024)
Call Center Manager @ (July 2023 - December 2024)
Tour Coordinater @ (July 2019 - August 2023)
Records Manager @ (March 2013 - July 2019)
Channel Associate @ (October 2011 - March 2013)
Customer Service Team Lead @ (February 2008 - March 2013)
Customer Sales Coordinator @ (June 2002 - February 2008)
Customer Service Representative @ (October 1997 - June 2002)
Customer Service Specialist @ Guy and O'Neill (November 2018 - May 2019)
Teacher - 5th and 6th Grade @ (January 1991 - June 1997)
Lisa Herrmann Education
Lakeland University
Bachelor’s Degree (Business Management)
2009-2013
Concordia University-Wisconsin
Bachelor's degree (Secondary Education - English and History)
1987-1991
Lisa Herrmann Skills
Account Management
Analytical Skills
Attention to Detail
Business Relationship Management
Call Center Administration
Call Center Development
Call Monitoring
Call Quality
Channel Partners
Coaching
Communication
Contact Centers
Creative Solutions
Cross-functional Team Leadership
Customer Contact
Customer Engagement
Customer Experience
Customer Experience Management
Customer Interaction
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Digital Marketing
Education/Training
Employee Training
Interpersonal Communication
Intranet
Key Metrics
Key Performance Indicators
Leadership
Management
Marketing Campaign Plans
Marketing Management
Mentoring
Microsoft Office
Multitasking
Negotiation
New Concepts
Onboarding
Online Marketing
Oral Communication
Organization Skills
Organizational Leadership
Performance Metrics
Presentations
Print Marketing
Problem Solving
Process Improvement
Professional Mentoring
Project Initiation
Project Management
Quality Assurance
Resolving Issues
Sales Operations
Sales Processes
Sales and Marketing
Team Building
Team Leadership
Team Management
Team Motivation
Team Performance
Teamwork
Telephone Support
Time Management
Training
Training and Development (HR)
Voice of the Customer
Written Correspondence
Microsoft Word
Research
Cross Functional Team Leadership
Public Speaking
Sales
Lisa Herrmann Summary
Lisa Herrmann, based in Sheboygan, WI, US, is currently a Employment Services Specialist at RCS Empowers, Inc.. Lisa Herrmann brings experience from previous roles at ROYDAN Enterprises, Ltd., Panacea Smart Solutions and Kohler Co.. Lisa Herrmann holds a 2009 - 2013 Bachelor’s Degree in Business Management @ Lakeland University. With a robust skill set that includes Account Management, Analytical Skills, Attention to Detail, Business Relationship Management, Call Center Administration and more. Lisa Herrmann has 1 emails and 2 mobile phone numbers on RocketReach.
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