Lisa E Email & Phone Number
Assoc. Director - Customer Service and Customer Experience @ Videojet Technologies
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Lisa E Location
- McHenry, IL, US
Lisa E Work
- 2020 -now Assoc. Director - Customer Service and Customer Experience @
- 2015 -2020 Sr. Manager of North American Customer Service @
- 2014 -2015 Account Executive @
- 2013 -2014 Sr. Mgr Supply Chain Support and Compliance @
- 2006 -2013 Workforce Management and Sales Service Manager @
- 2005 -2006 Project Manager @
- 1996 -2005 Customer Service Manager @
Lisa E Education
- HBX | Harvard Business School
Other/Certificate in Negotiation Mastery
2017-2017 - University of Phoenix
MBA
2004-2006 - Columbia College Chicago
Bachelor of Arts (BA) (Communications)
1990-1993
Lisa E Skills
- KPI Implementation
- Process Automation
- Data Analysis
- Order to Cash
- Customer Experience
- Customer Service Management
- Process Improvement
- Process Flow Documentation
- Cross-functional Team Leadership
- Analytics
- Project Management
- Lean Thinking
- Coaching
- Staff Development
- Goal Setting
- Management
- SOX Compliancy
- Performance Metrics
- Workforce Management
- Forecasting
- Avaya IP Telephony
- Microsoft Office
- Call Centers
- Training
- Customer Service
- Performance Reporting
- Quality Auditing
- Genesys
- Account Management
- Sales Operations
- Strategic Planning
- Customer Satisfaction
- Kaizen
- Salesforce.com
- Business Process Improvement
- Business-to-Business (B2B)
- Change Management
- Leadership
- Vendor Management
- International Business
- Logistics
Lisa E Summary
- Lisa E, based in McHenry, IL, US, is currently a Assoc. Director - Customer Service and Customer Experience at Videojet Technologies. Lisa E brings experience from previous roles at Videojet Technologies, GE Capital, Beam Suntory and United Stationers. Lisa E holds a 2017 - 2017 Other/Certificate in Negotiation Mastery @ HBX | Harvard Business School. With a robust skill set that includes KPI Implementation, Process Automation, Data Analysis, Order to Cash, Customer Experience and more. Lisa E has 3 emails on RocketReach.
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