Ling Chan Email
Head of Operations (Service Delivery) @ KareHero
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Ling Chan Location
- United Kingdom
Ling Chan Work
- Head of Operations (Service Delivery) @ (January 2025 - Present)
- Operations Excellence Lead @ (September 2024 - December 2024)
- Patient Experience Manager @ (June 2024 - September 2024)
- Service Delivery Lead - NHS Livi Practice @ (March 2023 - March 2024)
- Clinician Manager @ (April 2022 - March 2023)
- Operations Manager @ (June 2021 - April 2022)
- Community Lead @ (February 2020 - May 2021)
- Membership Operations @ (October 2019 - February 2020)
- Ops Development Manager - Expansion @ (September 2016 - September 2019)
- Business Analyst @ (September 2014 - September 2016)
- Junior Business Analyst @ (October 2012 - September 2014)
- Summer Intern (IB) @ (July 2012 - October 2012)
Ling Chan Education
- UCL
Bachelor's degree (Economics)
- Birkbeck, University of London
Certificate of Higher Education (Legal Studies, General)
- Chartered Institute of Linguists
Diploma in Public Service Interpreting (DPSI)
Ling Chan Skills
- Account Management
- Analytical Skills
- Business Process Improvement
- Business Relationship Management
- Communication
- Cross-team Collaboration
- Customer Experience
- Customer Onboarding
- Customer Satisfaction
- Customer Support
- Data Analysis
- Delivery Operations
- Documentation
- Easily Adaptable
- Employee Training
- Health & Wellness
- Healthcare
- High Agility
- Last Mile
- Marketing Strategy
- Negotiation
- Operational Efficiency
- Operational Excellence
- Operational Planning
- Operations Process Improvement
- Optimising
- Organization Skills
- Performance Dashboards
- Performance Management
- Planning & Scheduling
- Problem Solving
- Project Management
- Project Management Software
- Project Planning
- Recruiting
- Regulatory Compliance
- Relationship Building
- Root Cause Analysis
- Service Delivery
- Staff Scheduling
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Supply Chain Management
- Task Management
- Team Building
- Team Management
- Teamwork
- Technical Support
- Training and Development (HR)
- Workforce Management
- Workforce Planning
Ling Chan Summary
- Ling Chan, based in United Kingdom, is currently a Head of Operations (Service Delivery) at KareHero. Ling Chan brings experience from previous roles at KareHero, Eucalyptus and Livi UK. Ling Chan holds a Bachelor's degree in Economics @ UCL. With a robust skill set that includes Account Management, Analytical Skills, Business Process Improvement, Business Relationship Management, Communication and more. Ling Chan has 1 emails on RocketReach.
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