2025 -now Director, Technical Service Operations @
2020 -now Founder, President, and Principal @
2022 -2024 Vice President of Global Services @
2021 -2022 Services Transformation Lead @
2020 -2022 Member Of The Board Of Advisors @
2014 -2020 Director, Customer Experience @
2011 -2014 Director, Customer Experience @
2007 -2010 Director, Global Services @
2006 -2007 Services Director @
2004 -2006 Global Service Director @
2003 -2004 US Service Manager @
2000 -2003 Director, Customer Service and Support @
1998 -2000 Director, Worldwide Product Support @
1997 -1998 Manager, Product Support Engineering @
1996 -1997 Product Suppport Engineer III and IV @
1995 -1996 Resident Field Service Engineer @
1993 -1995 Project Manager @
Lincoln Hanscom Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Certificate (Executive Leadership, Program For Management Development)
2000-2000
NHTI, Concord's Community College
Associates (Electronic Engineering Technology)
1990-1992
Lincoln Hanscom Skills
Customer Experience
Leadership
Process Improvement
Customer Centricity
Customer Satisfaction
CRM
Strategy
Business Process Improvement
Program Management
Project Management
Customer Retention
Telecommunications
Sales
Strategic Planning
Sales Operations
Business Strategy
Product Management
Call Centers
Call Center
Professional Services
Customer Relationship Management (CRM)
P&L Management
Performance Management
Customer Success
Customer Engagement
SaaS
Management
Cross-functional Team Leadership
Strategic Partnerships
Training
Team Leadership
Team Management
Problem Solving
Written Communication
Executive Management
Business Alliances
Presentations
Mentoring
People Management
Team Building
Culture Change
Strategic Thinking
Customer Service Management
Business Relationship Management
Leadership Development
Customer Service
Customer Experience Management
Data Analytics
Business Operations
Customer Service Operations
Customer Relationship Management Crm
Global Customer Service
Cross Functional Team Leadership
Field Service
Customer Relationship Management
Lincoln Hanscom Summary
Lincoln Hanscom, based in Houston, TX, US, is currently a Director, Technical Service Operations at Hudson Technologies. Lincoln Hanscom brings experience from previous roles at Ascension Dynamics, LLC, Industrial Physics, Nouryon and InSkill. Lincoln Hanscom holds a 2000 - 2000 Certificate in Executive Leadership, Program For Management Development @ University of North Carolina at Chapel Hill - Kenan-Flagler Business School. With a robust skill set that includes Customer Experience, Leadership, Process Improvement, Customer Centricity, Customer Satisfaction and more. Lincoln Hanscom has 3 emails and 3 mobile phone numbers on RocketReach.
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