Lily E. Ferrando Email & Phone Number
Senior Manager, Training and Development @ The Ritz-Carlton Yacht Collection
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Lily E. Ferrando Location
- Miami, FL, US
Lily E. Ferrando Work
- 2025 -now Senior Manager, Training and Development @
- 2023 -2025 Manager of Contact Center Training and Development @
- 2021 -2022 Training and Development Manager @ Warner Bros. Discovery
- 2018 -2021 Senior Sales Trainer @
- 2017 -2018 Call Center Representative @
- 2016 -2018 Owner and Event Planner @ Ferrando Events
- 2016 -2016 Event Coordinator and Personal Assistant @
- 2015 -2016 Executive Assistant and Event Planner @ Lifestyle Wealth Group
- 2014 -2015 Office Assistant @
- 2012 -2014 Tower Coordinator and Dispatcher @
- 2007 -2012 Office Manager @
Lily E. Ferrando Education
- Florida International University
Bachelor of Science - BS (Industrial and Organizational Psychology)
2022-2023 - Broward College
Associate's degree (Member of the National Society of Leadership and Success)
2019-2021 - Columbia College Chicago
Radio broadcasting (Obtained comprehensive education in radio and audio media. Demonstrated creativity via various radio art techniques such as in Radio theater, voice over, and radio storytelling. Supported radio production operations for daily radio programming, newscasts and talk programs. Completed voice articulation courses which improved overall communication skills.)
2008-2010
Lily E. Ferrando Skills
- Confidentiality
- Training Plans
- Learning Theory
- Program Design
- Curriculum
- Strategic Planning
- Key Performance Indicators
- Coaching & Mentoring
- Creative Problem Solving
- Business Planning
- Coaching
- Management
- E-Learning
- Adult Education
- Articulate 360
- Adobe Premiere Pro
- Instructional Design
- Facilitation
- Team Leadership
- Team Building
- Cross-functional Team Leadership
- Sales Operations
- Process Improvement
- New Business Development
- Presentations
- Customer Relationship Management (CRM)
- Training
- Problem Solving
- Customer Satisfaction
- Customer Service
- Microsoft Excel
- Public Speaking
- Social Networking
- Bilingual-English/Spanish
- Microsoft Office
- Microsoft Word
- Communication
- Social Media
- Sponsorship Relations
- Volunteer Management
- Volunteer Recruiting
- Non-profit Administration
- Leadership
- Google Docs
- Google Sheets
- Organizational Effectiveness
- Event Planning
- Event Management
- Marketing
- First Impressions
- Relationship Building
- Presentation Skills
- Training & Development
- Interpersonal Skills
- Leisure Travel
- Tourism
- Travel & Tourism
- Luxury Cruise
- Corporate Training
Lily E. Ferrando Summary
- Lily E. Ferrando, based in Miami, FL, US, is currently a Senior Manager, Training and Development at The Ritz-Carlton Yacht Collection. Lily E. Ferrando brings experience from previous roles at MSC Cruises, Warner Bros. Discovery and Royal Caribbean Group. Lily E. Ferrando holds a 2022 - 2023 Bachelor of Science - BS in Industrial and Organizational Psychology @ Florida International University. With a robust skill set that includes Confidentiality, Training Plans, Learning Theory, Program Design, Curriculum and more. Lily E. Ferrando has 2 emails and 1 mobile phone numbers on RocketReach.
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