Lidwine do Huu Email
Head of Customer Care @ Fednot
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Lidwine do Huu Location
- Grimbergen, BE
Lidwine do Huu Work
- Head of Customer Care @ (May 2023 - Present)
- Services Manager @ (February 2018 - May 2023)
- Team leader Software design and delivery @ (January 2013 - February 2018)
- Functional Analyst @ (November 2011 - February 2018)
- Senior Service Desk Agent @ (March 2011 - November 2011)
- Service Desk agent and shift leader in the Corporate Technology Division @ (January 2008 - March 2011)
- Project Manager @ (April 2006 - January 2008)
- Network Support Tier 2 @ (January 2003 - April 2006)
Lidwine do Huu Education
- Ichec Brussels Management School
Master (Master in business management)
2007-2008 - Haute Ecole de Bruxelles
Master (Translation English – Spanish)
1995-1999
Lidwine do Huu Skills
- Accords de niveau de service (SLA)
- Agile Methodologies
- Agile Project Management
- Analyse des exigences
- Analyse et conception avec UML 2.0
- Analysis
- Anglais
- Asset management itil
- Business Analysis
- Certification ITIL
- Change management
- Coaching
- Communication
- Compétences interpersonnelles
- Configuration management database (CMBD)
- Customer Service Management
- Développement de logiciels
- Développement de produits
- French
- Gestion de la configuration
- Gestion de projet logiciel
- Gestion des incidents
- Gestion des livraisons
- Gestion des prestations de service
- Gestion des relations d’affaires
- IT event management
- ITIL
- Implémentation de processus ITIL
- Indicateurs clés de performance
- It asset management
- It change management
- Itsm
- Itsm tool
- JIRA
- Lean Management
- Livraison de projet
- Management
- Méthodes agiles
- Négociation
- People management
- Planification des tests
- Prestation de services informatiques
- Project Coordination
- Résolution de problèmes
- Satisfaction client
- Scrum
- Service Desk
- Service level agreement
- Services web
- Software Documentation
- Support
- Team Leadership
- Test Cases
- Travail d’équipe
- Troubleshooting
- UML
- User Acceptance Testing
- Project Management
- Photoshop
- SQL
- Strategic Planning
- Microsoft Office
Lidwine do Huu Summary
- Lidwine do Huu, based in Grimbergen, BE, is currently a Head of Customer Care at Fednot. Lidwine do Huu brings experience from previous roles at Fednot. Lidwine do Huu holds a 2007 - 2008 Master in Master in business management @ Ichec Brussels Management School. With a robust skill set that includes Accords de niveau de service (SLA), Agile Methodologies, Agile Project Management, Analyse des exigences, Analyse et conception avec UML 2.0 and more. Lidwine do Huu has 2 emails on RocketReach.
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