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Leonardo Silva Location
State of São Paulo, Brazil
Leonardo Silva Work
2024 -now Head of Seller Engagement @
2020 -2024 Training and Comms Manager @
2014 -2020 LATAM Sales Training Partner @
2011 -2014 Global Senior Training Specialist @
2009 -2011 Training and Operations Lead @
2008 -2009 Global Operational Process Lead @
2006 -2008 Regional Knowledge Management and Training Lead @
2005 -2006 Service Desk Agent @
2003 -2004 Computer Teacher @
2002 -2003 English and Computer Teacher @ Destak Informática e Idiomas
Leonardo Silva Education
Centro Universitário Fundação Santo André
Bachelor (Information Technology)
2005-2008
Leonardo Silva Skills
Team Management
CRM
Microsoft Excel
Analysis
Call Centers
Technical Support
Internet Services
Outsourcing
Knowledge Management
Service Delivery
Management
Training
Service Desk
Process Simulation
Editing
Process Improvement
Microsoft Word
Business Process
Creative Strategy
Business Process Improvement
Customer Satisfaction
Coaching
Business Development
Process Development
Vendor Management
Quality Assurance
Technical Training
Team Leadership
Customer Service
Employee Engagement
Training Management
Leadership
Leonardo Silva Summary
Leonardo Silva, based in State of São Paulo, Brazil, is currently a Head of Seller Engagement at Shopee. Leonardo Silva brings experience from previous roles at Shopee, Facebook, PayPal and Teleperformance. Leonardo Silva holds a 2005 - 2008 Bachelor in Information Technology @ Centro Universitário Fundação Santo André. With a robust skill set that includes Team Management, CRM, Microsoft Excel, Analysis, Call Centers and more. Leonardo Silva has 2 emails and 2 mobile phone numbers on RocketReach.
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