Leonard Ramirez Email
Service Delivery Manager @ Cognizant
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Leonard Ramirez Location
- Pasay, NCR, PH
Leonard Ramirez Work
- Service Delivery Manager @ (April 2023 - Present)
- Team Manager @ (September 2018 - April 2023)
- Supervisor, Customer Service Ops @ (February 2017 - August 2018)
- Operations Manager @ Yagi's General Merchandise (January 2016 - February 2017)
- Manager, Service Delivery @ (January 2013 - August 2015)
- Team Lead III, Service Delivery (Senior Team Lead) @ (December 2009 - December 2012)
- Team Lead, Service Delivery @ (November 2007 - November 2009)
- Technical Support Representative @ (March 2004 - November 2007)
Leonard Ramirez Education
- Pamantasan ng Lungsod ng Maynila
Bachelor of Science (BS) (Electrical Engineering)
1997-2002
Leonard Ramirez Skills
- Business Analysis
- Financial Analysis
- Business Process Outsourcing (BPO)
- Data Analysis
- People Management
- Management
- Training
- Team Leadership
- Service Delivery
- Analysis
- Coaching
- Contact Centers
- Key Performance Indicators
- Call Centers
- BPO
- Troubleshooting
- Outsourcing
- Technical Support
- Workforce Management
- SLA
- Process Improvement
- Team Management
- Jira
- Master Data Management
- Help Desk Support
- Microsoft Excel
Leonard Ramirez Summary
- Leonard Ramirez, based in Pasay, NCR, PH, is currently a Service Delivery Manager at Cognizant. Leonard Ramirez brings experience from previous roles at Cognizant, Cardinal Health, Yagi's General Merchandise and TeleTech. Leonard Ramirez holds a 1997 - 2002 Bachelor of Science (BS) in Electrical Engineering @ Pamantasan ng Lungsod ng Maynila. With a robust skill set that includes Business Analysis, Financial Analysis, Business Process Outsourcing (BPO), Data Analysis, People Management and more. Leonard Ramirez has 2 emails on RocketReach.
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