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Leonard Ramirez Location
Pasay, NCR, PH
Leonard Ramirez Work
2023 -now Service Delivery Manager @
2018 -2023 Team Manager @
2017 -2018 Supervisor, Customer Service Ops @
2016 -2017 Operations Manager @ Yagi's General Merchandise
2013 -2015 Manager, Service Delivery @
2009 -2012 Team Lead III, Service Delivery (Senior Team Lead) @
2007 -2009 Team Lead, Service Delivery @
2004 -2007 Technical Support Representative @
Leonard Ramirez Education
Pamantasan ng Lungsod ng Maynila
Bachelor of Science (BS) (Electrical Engineering)
1997-2002
Leonard Ramirez Skills
Business Analysis
Financial Analysis
Business Process Outsourcing (BPO)
Data Analysis
People Management
Management
Training
Team Leadership
Service Delivery
Analysis
Coaching
Contact Centers
Key Performance Indicators
Call Centers
BPO
Troubleshooting
Outsourcing
Technical Support
Workforce Management
SLA
Process Improvement
Team Management
Jira
Master Data Management
Help Desk Support
Microsoft Excel
Leonard Ramirez Summary
Leonard Ramirez, based in Pasay, NCR, PH, is currently a Service Delivery Manager at Cognizant. Leonard Ramirez brings experience from previous roles at Cognizant, Cardinal Health, Yagi's General Merchandise and TeleTech. Leonard Ramirez holds a 1997 - 2002 Bachelor of Science (BS) in Electrical Engineering @ Pamantasan ng Lungsod ng Maynila. With a robust skill set that includes Business Analysis, Financial Analysis, Business Process Outsourcing (BPO), Data Analysis, People Management and more. Leonard Ramirez has 2 emails on RocketReach.
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