Director of Customer Success @ (August 2023 - June 2024)
Director of Customer Success @ (August 2020 - April 2023)
Engineer @ (January 1997 - December 1999)
Senior Manager, Customer Experience, Americas High Touch Delivery @ (March 2017 - August 2020)
Senior Director, Technical Customer Support and Customer Advocacy - Worldwide @ (June 2015 - December 2016)
Sr. Director, Customer Experience (Customer Success and Technical Support) @ (September 2010 - June 2015)
Director of Global Strategic Support @ (August 2008 - September 2010)
Regional Senior Manager, Technical Support - (EMEA - Europe, Middle East and Africa) @ (May 2005 - August 2008)
Manager, Managed Services Technical Support @ (January 1999 - January 2005)
Manager, Managed Services Technical Support @ (January 1999 - December 2005)
Engineer @ (January 1997 - January 1999)
Engineer @ EDS (January 1996 - December 1997)
Engineer @ EDS (January 1996 - January 1997)
Systems Integrator @ (January 1995 - January 1996)
Systems Integrator @ (January 1995 - December 1996)
Computer Operator @ (March 1988 - March 1993)
Leon Hester Education
Elizabeth City State University
Bachelor of Science (Computer Science)
Leon Hester Skills
Customer Success
Customer Experience Management
NetApp
Data Center
NAS
Virtualization
Storage
Cloud Computing
Storage Area Networks
SAN
Disaster Recovery
High Availability
Enterprise Software
Management
Hardware
VMware
Leadership
Servers
Unix
Telecommunications
Technical Support
Professional Services
Fibre Channel
Enterprise Storage
Cluster
Network-Attached Storage (NAS)
Storage Virtualization
TCP/IP
Storage Area Network (SAN)
VMware ESX
Cisco Technologies
HP
SaaS
Computer Hardware
Operating Systems
Process Management
Crisis Management
Customer Oriented
Strategic Thinking
Pre-sales
Internet Protocol Suite (TCP/IP)
Switches
Organizational Leadership
Cisco Systems Products
Software as a Service (SaaS)
Customer Relationship Management (CRM)
Customer Experience
Customer Support
Customer Service Management
Project Management
Business Development
Cisco Networking
Customer Relationship Management Crm
Storage Area Network San
Software as a Service Saas
Internet Protocol Suite Tcp/Ip
Thin
Network Attached Storage Nas
Pre Sales
IT Service Management
Network Attached Storage
Storage Area Network
Internet Protocol Suite
Software as a Service
Customer Relationship Management
Leon Hester Summary
Leon Hester, based in Raleigh, NC, US, is currently a Customer Experience Leader at Durham County Government. Leon Hester brings experience from previous roles at Red Canary, Varonis, Healthpoint and Cisco. Leon Hester holds a Bachelor of Science in Computer Science @ Elizabeth City State University. With a robust skill set that includes Customer Success, Customer Experience Management, NetApp, Data Center, NAS and more. Leon Hester has 2 emails and 1 mobile phone numbers on RocketReach.
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