Leon Efa Email
Risk Assurance Specialist: Risk Assurance and Validation @ AIB
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Leon Efa Location
- Ireland
Leon Efa Work
- Risk Assurance Specialist: Risk Assurance and Validation @ (June 2026 - Present)
- Assurance Officer: Regulatory Assurance @ (April 2026 - June 2026)
- Business Risk and Regulatory Senior Associate: Wealth Management @ (November 2024 - March 2026)
- First Line Risk and Assurance Specialist: Retail Governance and Capital Markets @ (September 2022 - November 2024)
- First Line Risk and Assurance Analyst: Homes and Retail Governance @ (January 2019 - September 2022)
- Risk and Assurance Support: Assurance and Control Testing @ (February 2018 - January 2019)
- Customer Service Advisor: AIB Direct Service (FT and GB Phone Banking) @ (October 2016 - February 2018)
- Team Leader: Xbox Customer Support @ Convergys (October 2011 - September 2016)
- Technical Lead and Marketplace Subject Matter Expert: Xbox Customer Support @ Convergys (August 2010 - October 2011)
Leon Efa Education
- IOB
(Professional Certificate in Responsible and Sustainable Finance)
2023-2024 - IOB
Professional Diploma in Financial Services
2019-2020 - IOB
Professional Certificate in Consumer Protection Risk, Culture and Ethical Behaviour
2019-2019 - Professional Risk Managers' International Association
(Operational Risk Manager Certificate)
2019-2019 - IOB
Professional Certificate in Conduct Risk, Culture and Operational Risk Management
2019-2019 - IOB
Professional Diploma in Financial Advice (QFA)
2017-2018 - Dublin City University
B.Sc. (Computer Applications: Software Engineering)
2005-2010
Leon Efa Skills
- Leadership
- Customer Experience
- BPO
- Help Desk Support
- Call Center
- Windows
- Customer Retention
- Customer Satisfaction
- Troubleshooting
- Communication
- Team Management
- Team Leadership
- Process Improvement
- Workforce Management
- Microsoft Office
- Contact Centers
- Time Management
- Customer Service
- Customer Support
- Technical Support
- Teamwork
- Management
- Outsourcing
- Service Delivery
- Call Centers
- Analysis
- Performance Management
Leon Efa Summary
- Leon Efa, based in Ireland, is currently a Risk Assurance Specialist: Risk Assurance and Validation at AIB. Leon Efa brings experience from previous roles at AXA, Davy and AIB. Leon Efa holds a 2023 - 2024 IOB. With a robust skill set that includes Leadership, Customer Experience, BPO, Help Desk Support, Call Center and more. Leon Efa has 1 emails on RocketReach.
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