Leon Cook Email
ServiceNow CMDB Data Architect @ FedEx
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Leon Cook Location
- England, United Kingdom
Leon Cook Work
- ServiceNow CMDB Data Architect @ (February 2025 - Present)
- ServiceNow CMDB Senior Analyst @ (December 2018 - February 2025)
- Senior Change Analyst @ (November 2016 - December 2018)
- Change Management Analyst @ (November 2015 - November 2016)
- Access Control Administrator @ (June 2014 - November 2015)
- IS – Service Management Analyst @ (April 2013 - April 2014)
- Global Critical Incident Manager @ (June 2012 - March 2013)
- Remedy 7.6.04 Service Desk Tool Virtual Trainer @ (June 2012 - April 2014)
- Global IT Service Desk Team Leader @ (February 2012 - June 2012)
- Global Messaging Tier 2 Resolver BPOS-D @ (February 2010 - February 2012)
- Global IT Service Desk Messaging Tier 2 @ Cadbury UK (January 2007 - February 2010)
- Outlook 2003 Migration Floor Walking Support Team Leader @ Cadbury UK (November 2006 - January 2007)
- Enhance IT Contract Specialist @ Cadbury UK (September 2006 - November 2006)
- Remote Services User Support Specialist @ (June 2003 - September 2006)
- Electronic Resolution Manager @ (January 2000 - June 2003)
- Technical Support Manager @ (September 1999 - January 2000)
- Technical Support Manager @ (September 1996 - September 1999)
- IT Services Field Support Manager @ (September 1994 - September 1996)
- Postal Officer @ (September 1989 - September 1994)
- Postal Assistant @ (March 1989 - September 1989)
- Postal Cadet @ (September 1987 - March 1989)
Leon Cook Education
- St Edmund Campion
Leon Cook Skills
- Leadership
- IT Strategy
- PowerPoint
- SAP
- Service Desk
- ITIL
- Incident Management
- Business Analysis
- Vendor Management
- Process Improvement
- Strategic Planning
- Business Process
- BMC Remedy
- Change Management
- Customer Service
- Sla
- Service Management
- Business Process Improvement
- Project Management
- Outsourcing
- Service Improvement
- IT Management
- IT Service Management
Leon Cook Summary
- Leon Cook, based in England, United Kingdom, is currently a ServiceNow CMDB Data Architect at FedEx. Leon Cook brings experience from previous roles at FedEx and TNT. Leon Cook holds a St Edmund Campion. With a robust skill set that includes Leadership, IT Strategy, PowerPoint, SAP, Service Desk and more. Leon Cook has 2 emails on RocketReach.
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