Leo Perez Email & Phone Number
Customer Support Manager @ Great HealthWorks
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Leo Perez Location
- Florida, United States
Leo Perez Work
- Customer Support Manager @ (November 2020 - Present)
- Vice President - Client Services @ (September 2018 - December 2019)
- Sr Director, Client Services @ (May 2016 - September 2018)
- Director Customer Care @ (February 2014 - May 2016)
- Technical Support Manager @ (April 2013 - February 2014)
- Clinical Support Center Management @ (August 2011 - April 2013)
- Executive Director of Customer Support and Operations @ (April 1995 - October 2010)
- Director Of Customer Support - Pharmacy Software and EDI Services @ (June 2003 - December 2007)
- Director of Implementation and Customer Support and Operations @ TechRx formally NDCHealth (July 2000 - May 2003)
Leo Perez Education
- Texas State University
BA (Education)
1976-1980
Leo Perez Skills
- Communication
- Call Routing
- Queue Management
- Contact Center Management
- Confidentiality
- Process Improvement
- Management
- Account Management
- Call Centers
- Healthcare
- Business Process Improvement
- Strategic Planning
- Project Management
- Customer Satisfaction
- Technical Support
- Healthcare Information Technology
- Six Sigma
- Budgets
- Change Management
- Resource Management
- Key Performance Indicators
- Vendor Management
- CRM
- SLA
- Agile Project Management
- IT Service Management
- ITIL
- Salesforce.com
- EMR
- Enterprise Software
- MS Project
- Team Building
- Customer Service
- Team Leadership
- Training
- Cross-functional Team Leadership
- Client Services
- Business Relationship Management
- Metrics Reporting
- Infrastructure Management
- Implementation Services
- Cisco Call Manager
- Avaya Call Management System
- Agile Leadership
- Call Center
- Home Health Care
- KPI
- IVR
- Home Health Agencies
- Kaseya
- Avaya
- Home Care
- Analysis
- Software Documentation
- Product Management
- Strategy
- Networking
- Sales
- Troubleshooting
- EHR
- Visio
- Clinical Research
- Cross Functional Team Leadership
Leo Perez Summary
- Leo Perez, based in Florida, United States, is currently a Customer Support Manager at Great HealthWorks. Leo Perez brings experience from previous roles at Onshore Outsourcing and KaVo Kerr. Leo Perez holds a 1976 - 1980 BA in Education @ Texas State University. With a robust skill set that includes Communication, Call Routing, Queue Management, Contact Center Management, Confidentiality and more. Leo Perez has 2 emails and 3 mobile phone numbers on RocketReach.
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