Lena Low Location
- Hong Kong
Lena Low Work
- 2026 -now Enterprise AI Lead @
- 2018 -now CLP Power Executive Committee @
- 2018 -now Senior Director, Customer Success and Experience @
- 2019 -2022 Program Director - Design Thinking @
- 2026 -now Board Member and Exco @
- 2023 -now Governing Council @
- 2016 -2018 Singapore Country Management Committee @
- 2015 -2018 Managing Director - Regional Head, Customer Centre @
- 2012 -2014 Vice President - Regional Care Operations, APAC @
- 2011 -2012 Senior Vice President, Head of Customer Centre @
- 2007 -2011 Senior Vice President, Head of Contact Centre @
- 2005 -2007 Senior Regional Service Delivery Manager, APJ @
- 1998 -2005 Head of Operations and Director of Assistance @
Lena Low Education
- IMD Business School
Executive Development Program
2025-2025 - University of Adelaide
MBA (Business Administration)
2020-2021 - 清华大学经济管理学院 Tsinghua University School of Economics and Management
Global Executive Programme
-
Bachelor of Arts & S. Science (Merit) (Statistics)
- University of Tsukuba
Graduate Diploma
Lena Low Skills
- Contact Centers
- Call Centers
- Change Management
- Vendor Management
- Management
- Outsourcing
- Customer Experience
- Strategy
- Customer Service
- Project Management
- Process Improvement
- Strategic Planning
- Business Process Improvement
- Service Delivery
- Operations Management
- Banking
- Team Management
- Performance Management
- Quality Assurance
- Operational Excellence
- Speech Analytics
- Business Process Re-engineering
- Customer Satisfaction
- Workforce Management
- Telecommunications
- Vendors
- Business Process Re Engineering
- Operations
- Training
- Dbs
- Business Development
- Cross Functional Team Leadership
- Customer Relationship Management
- Business Strategy
- Analytical Skills
- Digital Marketing
- Leadership
- Marketing Strategy
- Account Management
- International Business Development
- Social Media Marketing
- Product Management
- E Commerce
- Strategic Partnerships
- Design Thinking
- Executive Management
- Culture Change
- New Opportunities
- Digital Transformation
Lena Low Summary
- Lena Low, based in Hong Kong, is currently a Enterprise AI Lead at CLP. Lena Low brings experience from previous roles at CLP and Business Environment Council. Lena Low holds a 2025 - 2025 Executive Development Program @ IMD Business School. With a robust skill set that includes Contact Centers, Call Centers, Change Management, Vendor Management, Management and more. Lena Low has 3 emails and 2 mobile phone numbers on RocketReach.
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