Lemon L. Email
IT Service Desk Shift Lead @ FWD Insurance
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Lemon L. Location
- Kuala Lumpur, MY
Lemon L. Work
- IT Service Desk Shift Lead @ (June 2025 - Present)
- IT Service Desk Assistance Team Lead @ (May 2025 - Present)
- IT Service Desk Analyst @ (March 2024 - Present)
- IT Service Desk Shift Lead @ (March 2024 - Present)
- Senior Technical Support Specialist @ (November 2021 - December 2023)
- Technical Support Specialist @ (July 2021 - November 2023)
- Information Technology System Support @ (January 2021 - June 2021)
- Customer Service Executive @ (December 2018 - December 2020)
- Senior Account Clerk cum IT Support @ Shun Yi Food Trading (January 2014 - December 2018)
Lemon L. Education
- Eduvo Academy
Diploma of Education
Lemon L. Skills
- Microsoft Azure
- Cloud Computing
- Cloud Security
- zscaler
- HTML
- HTML5
- Software Development Life Cycle (SDLC)
- Data Flow
- AccessIT
- Amazon Web Services (AWS)
- Okta Single Sign-On
- IT Service Management
- Information Technology Infrastructure
- Sccm
- Microsoft SQL Server
- English
- Service Desk
- Password Resets
- Microsoft 365
- Phone Etiquette
- Windows policy
- HCL Domino
- windows hello
- Servicenow
- smartcard
- WebEx
- Voice over IP (VoIP)
- Citrix Products
- Distributed File System (DFS)
- Cascading Style Sheets (CSS)
- PHP
- jQuery Mobile
- Tech-savvy
- Information Technology
- Help Desk Support
- Printer Support
- Active Directory
- Networking
- Virtual Private Network (VPN)
- Microsoft Exchange
- Mobile Devices
- C#
- Presentation Skills
- Office 365
- Computer Hardware
- Remote Troubleshooting
- Software Troubleshooting
- Computer Hardware Troubleshooting
- Cisco Systems Products
- Troubleshooting
- ITIL
- Windows Server
- Enterprise Resource Planning (ERP)
- IT Operations
- IT Hardware Support
- Customer Support
- Customer Service
- Customer Service Management
- Customer Service Operations
- Sales
- Technical Support
- Account Administration
- Office Administration
- Accounts Payable
Lemon L. Summary
- Lemon L., based in Kuala Lumpur, MY, is currently a IT Service Desk Shift Lead at FWD Insurance. Lemon L. brings experience from previous roles at FWD Insurance, SCIENTE and Tech Mahindra. Lemon L. holds a Diploma of Education @ Eduvo Academy. With a robust skill set that includes Microsoft Azure, Cloud Computing, Cloud Security, zscaler, HTML and more. Lemon L. has 2 emails on RocketReach.
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