2013 -
2014 Assistant Call Center Manager @ Conduit NHS Direct
2012 -
2013 Team Manager @ NHS Direct
2011 -
2013 Team Manager @
2009 -
2011 Team Manager @
2007 -
2009 Sales Team Manager @
Lee Eckert Education
South Tyneside College 2006
-
2007
King George 1986
-
1988
Lee Eckert Skills
Leadership
Customer Experience
Six Sigma
Technology
Social Media
Public Speaking
Call Center
People Management
ITIL
Account Management
Sales
Operating Systems
Complaint Management
Networking
Forecasting
Customer Satisfaction
Telecommunications
Business Analysis
Web Development
Business Development
Cisco
Team Management
Team Leadership
Process Improvement
Software
Workforce Management
Microsoft Word
Operations Management
Contact Centers
Microsoft Excel
Change Management
Time Management
Training
Customer Service
Project Planning
Contact Centre
Back Office
Business Process Improvement
Management
Project Management
Coaching
Outsourcing
Twitter
Call Centers
Service Delivery
Recruiting
CRM
Hardware
Performance Management
Lee Eckert Summary
Lee Eckert, based in Newcastle upon Tyne, GB, is currently a Senior Operations Manager at ArvatoConnect. Lee Eckert brings experience from previous roles at Arvato CRM Solutions, Serco, Mactech Engineering and Inspection and Conduit NHS Direct. Lee Eckert holds a 2006 - 2007 South Tyneside College. With a robust skill set that includes Leadership, Customer Experience, Six Sigma, Technology, Social Media and more. Lee Eckert has 2 emails on RocketReach.
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