Ledia Dilo Email & Phone Number
Vice President, Head of Global Customer Care @ Arlo Technologies, Inc.
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Ledia Dilo Location
- Boston, MA, US
Ledia Dilo Work
- 2024 - now Vice President, Head of Global Customer Care @
- 2014 - now Adjunct Professor @
- 2023 - 2024 Vice President, Head of Global Customer Care and Fulfillment @
- 2021 - 2023 VP, Head of Global Customer Care @
- 2020 - 2021 Sr. Director, Head of Global Customer Care @
- 2018 - 2019 Sr. Director, Head of Member Care Services and Voice of the Member @
- 2015 - 2018 AVP, Omni-Channel Strategy @
- 2014 - 2015 AVP, Member Care @
- 2012 - 2014 Senior Manager, Member Care @
- 2007 - 2012 Manager, Member Care Operations @
- 2003 - 2007 Specialist, Knowledge Management @
- 2000 - 2001 Business Process Analyst- Internship role @
Ledia Dilo Education
- Assumption University
Master of Business Administration (MBA) (Management & Business Strategy)
2011 - 2014 - Oxford Brookes University
Bachelor of Arts (BA) (Business & International Management)
1998 - 2002
Ledia Dilo Skills
- Executive Leadership
- Customer Experience
- Outsourcing
- Customer Service
- Call Centers
- Retail
- CRM
- Customer Satisfaction
- Vendor Management
- Program Management
- Process Improvement
- Sales
- Business Analysis
- E-commerce
- Marketing
- Forecasting
- Project Management
- Strategic Planning
- Customer Retention
- Budgets
- Leadership
- RightNow
- Team Building
- E Commerce
- Long Term Customer Relationships
- SDLC
- Virtual Teams
- Account Management
- Omni Channel
- Order Management
- Data Analysis
- Store Management
- Team Leadership
- Competitive Analysis
- Visio
- Team Management
- Online Survey Design
- Operations Management
- Cross Functional Team Leadership
- Training
- Change Management
- Business Intelligence
- Contract Negotiation
- Project Planning
- Business Process Improvement
- Business Strategy
- Management
- Knowledge Management
- Analytics
- Analysis
- Performance Management
- Access
- Digital Transformation
- Voice of the Customer Analysis
- Product Development
- Contact Center Strategy
- Social Care
Ledia Dilo Summary
- Ledia Dilo, based in Boston, MA, US, is currently a Vice President, Head of Global Customer Care at Arlo Technologies, Inc.. Ledia Dilo brings experience from previous roles at Assumption University, Grenon School of Business and iRobot. Ledia Dilo holds a 2011 - 2014 Master of Business Administration (MBA) in Management & Business Strategy @ Assumption University. With a robust skill set that includes Executive Leadership, Customer Experience, Outsourcing, Customer Service, Call Centers and more. Ledia Dilo has 2 emails and 1 mobile phone numbers on RocketReach.
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