Ledi Lapaj Email & Phone Number
Director Customer Experience @ Bank al Etihad
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Ledi Lapaj Location
- Amman, JO
Ledi Lapaj Work
- Director Customer Experience @ (September 2020 - Present)
- Head of Customer Experience @ (November 2019 - September 2020)
- Customer Base Marketing Manager @ (April 2018 - October 2019)
- Broadband Marketing Manager @ (December 2015 - April 2018)
- Pricing and Planning and Revenue Generation @ (December 2013 - November 2015)
- Customer Base Manager @ (May 2012 - July 2013)
- Research Manager @ (November 2009 - May 2012)
- Project Manager @ (June 2005 - November 2009)
- Direct Marketing Promoter @ Philip Morris, BAT, JTI, etc. (January 2002 - January 2005)
Ledi Lapaj Education
- Massachusetts Institute of Technology
Certificate (Innovation & Entrepreneurship)
2019-2019 - Central European University
MA (International Relations and Affairs)
2007-2008 - University of Tirana
Bachelor (Economics)
2001-2005
Ledi Lapaj Skills
- Market Research
- Telecommunications
- Customer Insight
- Analysis
- Management
- Pricing
- Competitive Analysis
- Planning Budgeting & Forecasting
- Generating Revenue
- Project Management
- Cost Control
- Product Management
- Feasibility Studies
- SPSS
- CRM
- Access
- Segmentation
- Microsoft Excel
- Customer Segmentation Strategy
- Sales Management
- Marketing
- Customer Service
- Consulting
- Leadership
- Sales
- Team Building
- Negotiation
- Business Planning
- Mobile Devices
- Microsoft Office
- Marketing Strategy
- Business Strategy
- Customer Relationship Management (CRM)
- Team Leadership
- Public Speaking
- Accounting
- Microsoft Word
- Project Planning
- Research
- Planning Budgeting And Forecasting
- Customer Relationship Management Crm
- Analytical Skills
- Customer Relationship Management
Ledi Lapaj Summary
- Ledi Lapaj, based in Amman, JO, is currently a Director Customer Experience at Bank-al-Etihad. Ledi Lapaj brings experience from previous roles at Eon Dental and Umniah. Ledi Lapaj holds a 2019 - 2019 Certificate in Innovation & Entrepreneurship @ Massachusetts Institute of Technology. With a robust skill set that includes Market Research, Telecommunications, Customer Insight, Analysis, Management and more. Ledi Lapaj has 2 emails and 4 mobile phone numbers on RocketReach.
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