Leanne S. Email
Operations Manager @ Scottish Widows
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Leanne S. Location
- United Kingdom
Leanne S. Work
- Operations Manager @ (January 2019 - Present)
- Contact Centre Manager @ (January 2018 - December 2018)
- Team Manager - Customer Experience @ (September 2012 - December 2017)
- Contact Centre Team Leader @ (February 2006 - September 2012)
- Team Leader @ (September 2002 - February 2006)
Leanne S. Education
- Henley Business School
Executive MBA (Business Administration and Management, General)
2022-2025 - University of Reading
Senior Leadership
2022-2024 - University of Warwick - Warwick Business School
Service Operations Management (Postgraduate Certificate)
- University of Reading
Master's degree (Business Administration and Management, General)
2024
Leanne S. Skills
- Award Winner
- Business Process Mapping
- Business Transformation
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Coaching Staff
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Customer Service Operations
- Employee Engagement
- Employee Training
- Financial Services
- Inspiring People
- Leadership
- Lean Management
- Management
- Outsourcing
- People Development
- People Management
- People Skills
- People-oriented
- Performance Improvement
- Performance Management
- Process Improvement
- Project Delivery
- Quality Assurance
- Quality Management
- Regulatory Requirements
- Resiliency
- Resource Management
- Risk Management
- Service Awards
- Service Delivery
- Service Improvement
- Service Level Management
- Service Levels
- Service Operations
- Sla
- Soft Skills
- Stakeholder Management
- Support Management
- Team Leadership
- Team Management
- Training Delivery
- Workforce Management
- Workforce Performance
Leanne S. Summary
- Leanne S., based in United Kingdom, is currently a Operations Manager at Scottish Widows. Leanne S. brings experience from previous roles at Scottish Widows, Capita and Zurich Insurance Company Ltd. Leanne S. holds a 2022 - 2025 Executive MBA in Business Administration and Management, General @ Henley Business School. With a robust skill set that includes Award Winner, Business Process Mapping, Business Transformation, Call Center Development, Call Centers and more. Leanne S. has 1 emails on RocketReach.
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