Leanne McLaughlin Email & Phone Number
US Director, Customer Contact @ National Grid
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Leanne McLaughlin Location
- Syracuse, NY, US
Leanne McLaughlin Work
- US Director, Customer Contact @ (April 2024 - Present)
- Director, Change Management and Communications @ (August 2018 - April 2024)
- Manager, Learning and Development @ (July 2017 - August 2018)
- Manager, Operations and Training @ (July 2003 - July 2017)
Leanne McLaughlin Education
- SUNY Polytechnic Institute
Leanne McLaughlin Skills
- Business Process Improvement
- Call Centers
- Coaching
- Contact Centers
- Content Development
- Cross-functional Team Leadership
- Customer Focused Design
- Design Thinking
- Human Resources
- Leadership
- Leadership Development
- Management
- Microsoft Excel
- Performance Management
- Process Implementation
- Process Improvement
- Program Management
- Recruiting
- Sales
- Team Building
- Telecommunications
- Training
- Vendor Management
- Virtual Facilitation
- Virtual Teams
- VoIP
- Microsoft Word
- Cross Functional Team Leadership
- Appointment Scheduling
- Writing
- Learning Center
- Policy Writing
- Market
- Customer Service Representatives
- Technical Training
- Aging
- Annual Reviews
- Cycles
- Performance Issues
- New Development
- Complaints
- Developmental
- Technical Process
- Data Conversion
- Design
- Financial Statements
- Modification
- Roll Outs
- Calls
- Metrics
- Hiring
- Resolve
- Monitors
- Guidance
- Aspirations
- Customer Satisfaction
- System
- Business Services
- Performance Appraisal
- Utilization
- Performers
- Reports
- Supervision
- User Acceptance Testing
- Acquisitions
- Testing
- Bank Deposits
- Editing
- Policy
- Supervisory
- Customer Service
- Intranet
- Documentation
- Project Management
- Research
- System Monitoring
- Reporting
- Visual Aids
- Educational Materials
- Process Simulation
- Cut
- Performance Training
- Public Management
- Cable Television
- Coordination
- Training Manuals
- Applications
- Schedules
- Communication
- Quality Assurance
- Operations
- Sales Trainings
- Postings
- Newsletters
- Flows
- Rollout
- Training Programs
- Written Communication
- Standardization
- Pricing
- Multimedia
- Customer Experience
- Policies and Procedures
- Google Groups
- Cables
- Resolve Issues
- Broadband Access
- Software
- Technical Writing
- Compliance
- Team Oriented
- Addressing
- Disciplinary Action
- Listen
- Agents
- Libraries
- Instructional Design
- Invoicing
- Development Opportunities
- Formulation
- Culture
- Staff Development
- Credit Scoring
- Meetings
- L&d
- Delivery
- Evaluation
- Amazon S3
- Databases
Leanne McLaughlin Summary
- Leanne McLaughlin, based in Syracuse, NY, US, is currently a US Director, Customer Contact at National Grid. Leanne McLaughlin brings experience from previous roles at National Grid and Spectrum. Leanne McLaughlin holds a SUNY Polytechnic Institute. With a robust skill set that includes Business Process Improvement, Call Centers, Coaching, Contact Centers, Content Development and more. Leanne McLaughlin has 4 emails and 7 mobile phone numbers on RocketReach.
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Top National Grid Employees
Steven Marshall
CEO, National Grid Wireless
United Kingdom
Emma Hardaker-Jones
Chief People Officer
London, GB
Jenny Dillon
CFO National Grid Electricity Distribution
Kenilworth, GB
Jaspal Bains
Chief Information Security Officer NGET
England, United Kingdom
Dean Nicholls
CTO Senior Business Partner
Stratford-upon-Avon, GB
Chiluba Musukuma
CFO Regulatory Finance
Long Buckby, GB
Sarah Milton-Hunt
Chief Information and Digital Officer
United Kingdom
Alice Freng
President of Electricity Transmission
Nottingham, England, GB
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