Leanne McLaughlin Email & Phone Number

US Director, Customer Contact @ National Grid

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Leanne McLaughlin Location

Syracuse, NY, US

Leanne McLaughlin Work

2024 -now US Director, Customer Contact @
2018 -2024 Director, Change Management and Communications @
2017 -2018 Manager, Learning and Development @
2003 -2017 Manager, Operations and Training @

Leanne McLaughlin Education

SUNY Polytechnic Institute

Leanne McLaughlin Skills

Training
Call Centers
Cross-functional Team Leadership
Coaching
Team Building
Performance Management
Management
Telecommunications
Sales
Leadership
VoIP
Process Improvement
Vendor Management
Human Resources
Microsoft Excel
Recruiting
Virtual Teams
Program Management
Virtual Facilitation
Content Development
Microsoft Word
Contact Centers
Cross Functional Team Leadership
Business Process Improvement
Appointment Scheduling
Writing
Learning Center
Policy Writing
Market
Customer Service Representatives
Technical Training
Aging
Annual Reviews
Cycles
Performance Issues
New Development
Complaints
Developmental
Technical Process
Data Conversion
Design
Financial Statements
Modification
Roll Outs
Calls
Metrics
Hiring
Resolve
Monitors
Guidance
Aspirations
Customer Satisfaction
System
Business Services
Performance Appraisal
Utilization
Performers
Reports
Supervision
User Acceptance Testing
Acquisitions
Testing
Bank Deposits
Editing
Policy
Supervisory
Customer Service
Intranet
Documentation
Project Management
Research
System Monitoring
Reporting
Visual Aids
Educational Materials
Process Simulation
Cut
Performance Training
Public Management
Cable Television
Coordination
Training Manuals
Applications
Schedules
Communication
Quality Assurance
Operations
Sales Trainings
Postings
Newsletters
Flows
Rollout
Training Programs
Written Communication
Standardization
Pricing
Multimedia
Customer Experience
Policies and Procedures
Google Groups
Cables
Resolve Issues
Broadband Access
Software
Technical Writing
Compliance
Team Oriented
Addressing
Disciplinary Action
Listen
Agents
Libraries
Instructional Design
Invoicing
Development Opportunities
Formulation
Culture
Staff Development
Credit Scoring
Meetings
L&d
Delivery
Evaluation
Amazon S3
Databases

Leanne McLaughlin Summary

Leanne McLaughlin, based in Syracuse, NY, US, is currently a US Director, Customer Contact at National Grid. Leanne McLaughlin brings experience from previous roles at National Grid and Spectrum. Leanne McLaughlin holds a SUNY Polytechnic Institute. With a robust skill set that includes Training, Call Centers, Cross-functional Team Leadership, Coaching, Team Building and more. Leanne McLaughlin has 4 emails and 7 mobile phone numbers on RocketReach.