Director, Customer Service and Communications @ (February 2014 - September 2023)
Manager, Customer Service Contact Center @ Hill Country Holdings LLC, d.b.a. Ashley Furniture Homestore (April 2013 - November 2013)
Manager, Inbound Sales and Service Support @ (February 2008 - March 2013)
Supervisor, Customer Contact Center @ (February 2007 - January 2008)
Assistant Call Center Manager @ (August 2003 - August 2006)
Team Manager @ (January 2003 - August 2003)
Lawrence Jackson Education
Oklahoma State University
MS (Telecommunications Management)
1989-2001
St. Mary's University
MA (International Relations)
1989-1991
Texas State University
BA (International Studies)
1983-1988
Lawrence Jackson Skills
Leadership
Team Building
Sales Process
Human Resources
Call Center
Account Management
Sales
Sales Operations
Customer Satisfaction
Forecasting
Telecommunications
Business Analysis
Team Leadership
Process Improvement
Quality Assurance
Strategic Planning
Workforce Management
Sales Management
Direct Sales
Contact Centers
Cross Functional Team Leadership
Training
Time Management
Product Management
Customer Service
Management
Telecommunications Management
Staff Development
Coaching
Conflict Resolution
Call Centers
Performance Management
Lawrence Jackson Summary
Lawrence Jackson, based in San Antonio, TX, US, is currently a Executive Director, External and Regulatory Affairs at Edwards Aquifer Authority. Lawrence Jackson brings experience from previous roles at The Texas Water Company, Hill Country Holdings LLC, d.b.a. Ashley Furniture Homestore, The Scooter Store and CenturyLink. Lawrence Jackson holds a 1989 - 2001 MS in Telecommunications Management @ Oklahoma State University. With a robust skill set that includes Leadership, Team Building, Sales Process, Human Resources, Call Center and more. Lawrence Jackson has 2 emails and 2 mobile phone numbers on RocketReach.
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