Lawrence Jackson Email & Phone Number
Executive Director, External and Regulatory Affairs @ Edwards Aquifer Authority
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Lawrence Jackson Location
- San Antonio, TX, US
Lawrence Jackson Work
- Executive Director, External and Regulatory Affairs @ (October 2024 - Present)
- Director, Customer Service and Communications @ (February 2014 - September 2023)
- Manager, Customer Service Contact Center @ Hill Country Holdings LLC, d.b.a. Ashley Furniture Homestore (April 2013 - November 2013)
- Manager, Inbound Sales and Service Support @ (February 2008 - March 2013)
- Supervisor, Customer Contact Center @ (February 2007 - January 2008)
- Assistant Call Center Manager @ (August 2003 - August 2006)
- Team Manager @ (January 2003 - August 2003)
Lawrence Jackson Education
- Oklahoma State University
MS (Telecommunications Management)
1989-2001 - St. Mary's University
MA (International Relations)
1989-1991 - Texas State University
BA (International Studies)
1983-1988
Lawrence Jackson Skills
- Account Management
- Business Analysis
- Business Process Improvement
- Business Strategy
- Call Center
- Call Centers
- Coaching
- Communication
- Community Development
- Community Engagement
- Community Outreach
- Conflict Resolution
- Contact Centers
- Continuous Process Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Direct Sales
- Emergency Situations
- Forecasting
- Human Resources
- Internal Communications
- Key Performance Indicators
- Leadership
- Management
- Management Review
- Organization Skills
- Performance Management
- Process Improvement
- Product Management
- Project Management
- Project Planning
- Quality Assurance
- Quality Management
- Sales
- Sales Management
- Sales Operations
- Sales Process
- Servers
- Social Media Communications
- Social Media Strategy
- Soft Skills
- Staff Development
- Strategic Planning
- Supervisory Skills
- Tariffs
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Time Management
- Training
- Utility Billing
- Workforce Management
- Telecommunications
- Cross Functional Team Leadership
- Telecommunications Management
Lawrence Jackson Summary
- Lawrence Jackson, based in San Antonio, TX, US, is currently a Executive Director, External and Regulatory Affairs at Edwards Aquifer Authority. Lawrence Jackson brings experience from previous roles at The Texas Water Company, Hill Country Holdings LLC, d.b.a. Ashley Furniture Homestore, The Scooter Store and CenturyLink. Lawrence Jackson holds a 1989 - 2001 MS in Telecommunications Management @ Oklahoma State University. With a robust skill set that includes Account Management, Business Analysis, Business Process Improvement, Business Strategy, Call Center and more. Lawrence Jackson has 2 emails and 2 mobile phone numbers on RocketReach.
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