2017 -2019 Quality Assurance Department Head - Retail Credit Operations @
2016 -2017 Operations Risk Analyst and BCP Specialist @ Telstra
2015 -2016 Global Data Management Manager @
2011 -2015 Process Manager @
2010 -2011 Team Leader - Suprrvisor II @
2008 -2010 Team Manager @ Convergys ARM - Encore RMI
2006 -2008 Team Leader - Supervisor @
Lawrence Co Education
University of the Philippines (Northern Luzon Campus)
BA Social Science (Economics and Sociology (double major))
1999-2004
Ateneo Graduate School of Business
Masters In Business Administration (Business Administration)
2009
Lawrence Co Skills
Management
Team Management
Team Leadership
Process Improvement
BPO
Call Centers
Operations Management
Coaching
Workforce Management
Customer Satisfaction
Leadership
Performance Management
Employee Engagement
Contact Centers
SLA
Outsourcing
Strategic Planning
Software Documentation
Lawrence Co Summary
Lawrence Co, based in Valenzuela, NCR, PH, is currently a General Manager at Madtracks Auto Center. Lawrence Co brings experience from previous roles at Security Bank Corporation and Telstra. Lawrence Co holds a 1999 - 2004 BA Social Science in Economics and Sociology (double major) @ University of the Philippines (Northern Luzon Campus). With a robust skill set that includes Management, Team Management, Team Leadership, Process Improvement, BPO and more. Lawrence Co has 1 emails on RocketReach.
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