Lawrence Chong Email & Phone Number
Head of Customer Support, SEA + ANZ + SA @ Kaspersky
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Lawrence Chong Location
- Singapore
Lawrence Chong Work
- 2021 -now Head of Customer Support, SEA + ANZ + SA @
- 2015 -2020 Senior Director, Services and Support Asia @
- 2014 -2015 Director, Technical Support APAC @
- 2011 -2014 Director, Global Services ASEAN @
- 2007 -2010 Director, Technology Services @
- 2004 -2007 Director, SMB and Channels @
- 2003 -2004 Director, Business Development, Customer Support @
- 2000 -2003 Manager, E-Services Business @
- 1999 -2000 Y2K Program Manager @
- 1989 -1999 Region RC Manager | Customer Escalation Engineer | Response Center Engineer @
Lawrence Chong Education
- National University of Singapore
M.Sc
1994-1997 - National University of Singapore
B.Eng.Hons
1985-1989
Lawrence Chong Skills
- Service Delivery
- Management
- Strategic Planning
- Service Management
- Information Technology
- Business Process Improvement
- Customer Experience
- Professional Services
- Program Management
- P&L Management
- Pre-sales
- Solution Selling
- Vendor Management
- Business Planning
- IT Service Management
- Data Center
- Project Management
- IT Strategy
- Outsourcing
- Business Strategy
- Technical Support
- Customer Satisfaction
- IT Operations
- Lean Management
- Operations Management
- Analytical Skills
- Team Management
- Strategic Partnerships
- Partner Management
- Customer Support
- Customer Service
- Team Leadership
- Problem Solving
- Process Improvement
- IT Infrastructure Management
- Lean Tools
- Lean Principles
- Solution Implementation
- Service Design
- Net Promoter Score
- Balanced Scorecard
- Business Development
- Enterprise Software
- Channel Partners
- Storage
- Start-ups
- New Business Development
- Account Management
- Product Management
- Integration
- Go-to-market Strategy
- Strategy
- Go to Market Strategy
- Leadership
- Pre Sales
- JavaScript
- Marketing
- Start Ups
- Public Speaking
Lawrence Chong Summary
- Lawrence Chong, based in Singapore, is currently a Head of Customer Support, SEA + ANZ + SA at Kaspersky Lab APAC. Lawrence Chong brings experience from previous roles at Grass Valley and HP. Lawrence Chong holds a 1994 - 1997 M.Sc @ National University of Singapore. With a robust skill set that includes Service Delivery, Management, Strategic Planning, Service Management, Information Technology and more. Lawrence Chong has 3 emails and 2 mobile phone numbers on RocketReach.
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