Lawrence Birch Email & Phone Number
Director Long Range Forecasting WFM @ Comcast
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Lawrence Birch Location
- Boston, MA, US
Lawrence Birch Work
- 2023 -now Director Long Range Forecasting WFM @
- 2022 -2023 Director of Customer Service Strategy- Forecasting and Analytics @ Comcast
- 2014 -2022 Director and Senior Manager of Business Intelligence, Care Operations @
- 2011 -2014 Manager and Supervisor of Business Support and Intelligence @
- 2008 -2011 Supervisor, Workforce Management Reporting and Analysis @
- 2006 -2008 Supervisor, Workforce Management Reporting and Analysis @
- 2002 -2006 Workforce Management Supervisor @
Lawrence Birch Education
- Thomas Edison State College
Lawrence Birch Skills
- Team Leadership
- Strategic Planning
- General Reporting
- Business Insights
- Capacity Planning
- Long Range Planning
- Executive Leadership
- Coaching
- Data Analysis
- Databases
- Microsoft Excel
- Microsoft SQL Server
- Cognos
- Access
- MySQL
- PHP
- HTML
- Call Center Administration
- Call center start-up
- Call Center Development
- Call Center Architecture
- Workforce Planning
- Workforce Management
- Blue Pumpkin
- Tableau
- MS Excel Pivot Tables
- Report Writing
- Ad Hoc Reporting
- Operating Budgets
- Budget Process
- Forecasting
- Call Centers
- Management
- Leadership
- Process Improvement
- Customer Service
- Business Analysis
- Vendor Management
- Strategy
- Analysis
- Performance Management
- Microsoft Power BI
- SQL
Lawrence Birch Summary
- Lawrence Birch, based in Boston, MA, US, is currently a Director Long Range Forecasting WFM at Comcast. Lawrence Birch brings experience from previous roles at Comcast, Comcast Cable and excelleRx. Lawrence Birch holds a Thomas Edison State College. With a robust skill set that includes Team Leadership, Strategic Planning, General Reporting, Business Insights, Capacity Planning and more. Lawrence Birch has 2 emails and 2 mobile phone numbers on RocketReach.
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