Reservations and Guest Relations Manager | Customer Experience @ (July 2017 - November 2018)
Guest Relations Manager @ (January 2014 - July 2017)
Front Desk Supervisor and Manager @ (May 2012 - January 2014)
Reservations Consultant @ (July 2011 - May 2012)
Laurie Vickers Skills
Forecasting
Teamwork
Management
Customer Success
Customer Service
Software as a Service (SaaS)
Project Management
Customer Satisfaction
Customer Retention
Business-to-Business (B2B)
Customer Relationship Management (CRM)
Customer Engagement
Customer Loyalty
Churn Management
Start-ups
Customer Experience
Performance Management
Account Management
Instructional Design
Business Analysis
Event Planning
Sales
Data Analysis
Business Analytics
Pivot Tables
Hospitality Management
Hotel Management
Property Management Systems
Microsoft Office
HubSpot
Salesforce.com
Looker (Software)
Microsoft Excel
Communication
Relationship Building
Team Building
Training & Development
Leadership
Coaching
Time Management
Customer Support
Customer Onboarding
Process Improvement
Instructional Videos
Customer Journeys
Business Writing
Cross-functional Collaborations
KPI Implementation
Hospitality
Digital Transformation
Tourism
Customer Relationship Management Crm
Human Resources
Restaurant Management
Front Office
Food and Beverage
Records Management
Mentoring
Hotels
Pre Opening
Talent Management
Entrepreneurship
Rooms Division
Event Management
Training
Resorts
Restaurants
Small Business Management
Small Business Marketing
Hospitality Industry
Customer Relationship Management
Laurie Vickers Summary
Laurie Vickers, based in Salinas, CA, US, is currently a Customer Success Manager, Enterprise at Attentive. Laurie Vickers brings experience from previous roles at HubSpot, CS Insider and Delightree. With a robust skill set that includes Forecasting, Teamwork, Management, Customer Success, Customer Service and more. Laurie Vickers has 6 emails and 5 mobile phone numbers on RocketReach.
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