FI Appeals Supervisor @ (February 2022 - July 2024)
Quality Analyst @ (November 2020 - February 2022)
Quality Analyst @ (January 2020 - November 2020)
Contributions Team Lead @ Aspire Financial Services, LLC (July 2019 - October 2019)
Content Moderator Team Lead @ (November 2017 - July 2019)
Customer Service Supervisor @ (October 2015 - October 2017)
Enrollment Specialist @ (March 2015 - October 2015)
Fraud Investigator @ (September 2013 - November 2014)
Operations Manager @ (April 2013 - August 2013)
Customer Service Lead @ (July 2003 - March 2013)
Lauren Markus Education
University of Arizona
Bachelor of Arts (B.A.) (Health/Health Care Administration/Management)
2010-2015
Susquehanna Township High School
Diploma
1998-2001
Lauren Markus Skills
Telephone Skills
Customer Experience
Provider Relations
Insurance
Medicare
HIPAA
Data Analysis
Customer Satisfaction
Office Management
Software Documentation
Customer Service Management
Team Leadership
Process Improvement
Claim
Outlook
Microsoft Word
Operations Management
Supervisory Skills
Training
Time Management
Customer Service
Management
Phone Etiquette
Coaching
Health Insurance
Call Centers
Analysis
Hiring
Lauren Markus Summary
Lauren Markus, based in Lutz, FL, US, is currently a Sr. Implementation Analyst at UnitedHealth Group. Lauren Markus brings experience from previous roles at UnitedHealth Group, MPF FEDERAL LLC and Aspire Financial Services, LLC. Lauren Markus holds a 2010 - 2015 Bachelor of Arts (B.A.) in Health/Health Care Administration/Management @ University of Arizona. With a robust skill set that includes Telephone Skills, Customer Experience, Provider Relations, Insurance, Medicare and more. Lauren Markus has 2 emails and 1 mobile phone numbers on RocketReach.
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