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Laurel Jones Location
United States
Laurel Jones Work
Product Manager, Data Science @ (March 2022 - Present)
Data and Reporting Analyst @ (May 2020 - March 2022)
Strategic MBA Intern, Enterprise Technology and Experience (ETX) @ (May 2019 - May 2020)
Marketing and Analytics Fellow @ (August 2018 - May 2020)
Training Manager, Client Satisfaction @ (February 2014 - July 2018)
Lead Premier Service Manager @ (September 2013 - February 2014)
Premier Service Manager @ (October 2012 - September 2013)
Client Satisfaction Supervisor @ DMX, Inc. (Formerly DMX Music) (January 2011 - October 2012)
Client Satisfaction Professional @ DMX Music (September 2009 - January 2011)
Laurel Jones Education
Isenberg School of Management, UMass Amherst
Master of Business Administration (Business Analytics)
2018-2020
Bishop's University
B.A. (French and Quebec Studies)
2005-2009
Laurel Jones Skills
Customer Service
Microsoft Excel
Microsoft Office
Team Leadership
Oracle E-Business Suite
Training
Technical Support
Customer Service Management
Call Centers
Account Management
Troubleshooting
Customer Satisfaction
Management
ROIs
Communication
Project Rollouts
Project Planning
Process Improvement
Leadership
CRM
Oracle E Business Suite
Affiliates
Marketing
Laurel Jones Summary
Laurel Jones, based in United States, is currently a Product Manager, Data Science at MassMutual. Laurel Jones brings experience from previous roles at MassMutual, Isenberg School of Management, UMass Amherst and Mood Media. Laurel Jones holds a 2018 - 2020 Master of Business Administration in Business Analytics @ Isenberg School of Management, UMass Amherst. With a robust skill set that includes Customer Service, Microsoft Excel, Microsoft Office, Team Leadership, Oracle E-Business Suite and more. Laurel Jones has 3 emails and 1 mobile phone numbers on RocketReach.
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