Senior Team Lead @ The Shelby Group (October 2019 - April 2021)
Procurement Specialist @ (April 2017 - October 2019)
Sales Operations Specialist @ (October 2015 - April 2017)
Staffing Recruiter @ (January 2015 - October 2015)
Call Center Supervisor @ (May 2009 - January 2015)
Order Processing Supervisor @ (April 2008 - May 2009)
Customer Service Representative @ (September 2007 - April 2008)
Laura Park Education
Carleton University
BA (Psychology)
2002-2007
Laura Park Skills
Customer Service
Customer Satisfaction
OS X
Process Improvement
Process Development
Staff Training
Customer Retention
Technical Support
Account Management
Troubleshooting
Continuous Improvement
CRM
Call Centers
Customer Experience
Workforce Management
Jewelry Design
Jewelry Making
Jewelry
Customer Relations
Fraud Investigations
Operational Excellence
Process Simulation
Computer Literate
Sales
Mac
Computer Hardware
iPhone
Hardware
Mac OS X
Management
Employee Relations
Employee Engagement
Leadership
Coaching
Phone Etiquette
Telephone Skills
Team Leadership
Order Processing
Handmade Jewelry
Fraud Prevention
Escalation Management
Pearl
Schedule Development
Precious Metals
Mac OS
Employee Management
Fine Jewelry
CRM software
Graphic Design
Talent Acquisition
Microsoft Word
Procurement
Laura Park Summary
Laura Park, based in Chicago, IL, US, is currently a Strategic Sourcing Manager at Smile Brands Inc.. Laura Park brings experience from previous roles at Knot Your Mamma's Pearls, The Shelby Group, Fresh Express and Other World Computing. Laura Park holds a 2002 - 2007 BA in Psychology @ Carleton University. With a robust skill set that includes Customer Service, Customer Satisfaction, OS X, Process Improvement, Process Development and more. Laura Park has 2 emails and 2 mobile phone numbers on RocketReach.
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