Customer Service Manager @ (April 2016 - February 2024)
Service Team Manager @ (December 2011 - April 2016)
Specialist support advisor @ (October 2008 - December 2011)
Laura Key Education
The Manchester Metropolitan University
2.1 (Corporate Communications)
2005-2008
Laura Key Skills
Call Centers
Change Management
Coaching
Cross-functional Team Leadership
Customer Experience
Customer Service
Employee Engagement
Employee Relations
Health Insurance
Healthcare
Leadership
Leadership Development
Management
Operational Planning
Operations Management
People Management
Performance Management
Presentation
Process Improvement
Project Management
Quality Assurance
Risk Management
Stakeholder Engagement
Stakeholder Management
Team Building
Team Leadership
Team Management
Time Management
Microsoft Excel
Research
Cross Functional Team Leadership
Training
Public Speaking
Laura Key Summary
Laura Key, based in Manchester, England, GB, is currently a Partnership Account Manager at Bupa. Laura Key brings experience from previous roles at Bupa. Laura Key holds a 2005 - 2008 2.1 in Corporate Communications @ The Manchester Metropolitan University. With a robust skill set that includes Call Centers, Change Management, Coaching, Cross-functional Team Leadership, Customer Experience and more. Laura Key has 1 emails on RocketReach.
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