Laura Keller Email & Phone Number

Senior Director, User Experience Strategy and Design @ Highmark Health

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Laura Keller Location

New York, NY, US

Laura Keller Work

Senior Director, User Experience Strategy and Design @ (September 2021 - Present)
Senior Director, Customer Experience @ (April 2015 - September 2021)
Director of Experience Design Strategy and Service Design Practice Lead @ (May 2012 - April 2015)
Independent Wayfinding and Environmental Design Researcher @ Freelance (December 2007 - March 2015)
Director of Experience Architecture @ MISI (October 2009 - May 2012)
Experience Design Strategist @ MISI (April 2007 - October 2009)
Director, Use and Usability @ (January 2002 - January 2007)

Laura Keller Education

Salisbury University
BA (English)
Northeastern University
MS (Web and Information Design)

Laura Keller Skills

User Experience
Experience Design
User Experience Design
Strategy
Service Design
Mobile Devices
Creative Direction
User-centered Design
Information Architecture
Digital Strategy
Design Strategy
Key Clients
Perspective
Staff Development
Customer Service
Consulting
Skyline
Medical Intuitive
Networking
Honeywell
Data Transformation
Evaluation
Data Driven Testing
Voice
Microsoft Office
Customer Research
STAR
Public Speaking
Seattle
Surveying
Studio
English
Space
Hospitals
Holistic Health
Meaningful
Patient Outcomes
Measurements
Training
Strategic Design
Employee Engagement
Professional Writing
Customer Needs
Proactivity
Flow Diagrams
End to End
Matching
Conceptual Modeling
Business Services
Microsoft Word
Research
Holland
Hotels
Communication
Wayfinding
Persona
CRM
Internal Audit
Evaluations
Client Focused
Empower
Cross Channel
Digital Agency
Commercial Real Estate
Participatory Design
Strategies
Hospitality
Recognizing
Meetup
Maps
Integrative
Google Groups
Collaborative
Publications
Healthcare
Human Computer Interaction
Advocate
Balancing
Usability Testing
Continuous Improvement
User Centered Design
Scenario
Context
Services
Wireframes
InDesign
Genetics
Design Thinking
Materials
Management
Profiles
CX
Coaching
Presentations
Site Maps
Usability
Enterprise Software
Orchestrating
Customer Experience
Urban Design
Columnist
Trust
Efficiencies
Conferences
Information Design
Interviews
Social Media
Marketing
Project Teams
Use Case
International
Workshops
Agreement
Competition
Art
Thinking
Governance
Engagement
Change Management
Public Space
Design
Pain Management
Finalist
Keynote Speaker
Perspectives
Digital Marketing
Contextual Inquiry

Laura Keller Summary

Laura Keller, based in New York, NY, US, is currently a Senior Director, User Experience Strategy and Design at Highmark Health. Laura Keller brings experience from previous roles at NTT DATA, Freelance and MISI. Laura Keller holds a BA in English @ Salisbury University. With a robust skill set that includes User Experience, Experience Design, User Experience Design, Strategy, Service Design and more. Laura Keller has 3 emails and 3 mobile phone numbers on RocketReach.