Laura Goodwin Email
Head of Retention @ Explore Learning
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Laura Goodwin Location
- United Kingdom
Laura Goodwin Work
- Head of Retention @ (October 2026 - Present)
- Head of Customer Experience @ (March 2020 - October 2026)
- Customer Experience Manager @ (December 2018 - March 2020)
- Regional Manager @ (February 2011 - December 2018)
- Centre Director @ (January 2006 - February 2011)
- Center Director @ (January 2006 - January 2011)
- Assistant Director @ (August 2004 - January 2006)
Laura Goodwin Education
- Cranfield School of Management
Customer Experience strategy programme
2019-2019 - SQA
Children's Care Learning and Development (Child Development)
2007-2008 - University of Glasgow
Master of Arts (M.A.) (Sociology)
1998-2002 - OCR
A1 Assessor Award (Qualification assessment)
2009 - Cranfield University
Customer Experience Management
Laura Goodwin Skills
- Accounts Payable & Receivable
- Business Process Management
- Change Management
- Churn Management
- Coaching
- Communication
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Design
- Customer Journey Mapping
- Customer Lifecycle Management
- Customer Product Training
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer-Focused Selling
- Development & implementation of marketing plans
- Digital Strategy
- Digital Transformation
- Education
- Email Marketing
- Employee Training
- Experience Working with Children
- IT Project Lifecycle
- Interpersonal Skills
- Leadership Training
- Long-term Customer Relationships
- Management
- Marketing Automation
- Member Retention
- Membership Growth
- Objectives and Key Results (OKRs)
- Onboarding
- Operational Efficiency
- Operational Execution
- Operations Management
- People Development
- Performance Improvement
- Performance Management
- Performance Metrics
- Portal Development
- Proactive Leadership
- Product Design
- Product Development
- Product Launch
- Product Management
- Product Vision
- Production Experience
- Project Delivery
- Project Management
- Project Planning
- Recruitment Training
- Recruitment-to-Recruitment
- Retention Strategies
- Sales
- Scaled Agile Framework
- Sociology Of Culture
- Staff Development
- Staff Management
- Staff Retention
- Stakeholder Management
- Strategic Communications
- Strategic Transformation
- Strategy Implementation
- Team Leadership
- Training Assessment
- Training Delivery
- Transformational Leadership
- Transparency
- User Experience (UX)
- User-centered Design
- Voice of the Customer
Laura Goodwin Summary
- Laura Goodwin, based in United Kingdom, is currently a Head of Retention at Explore Learning. Laura Goodwin brings experience from previous roles at Explore Learning. Laura Goodwin holds a 2019 - 2019 Customer Experience strategy programme @ Cranfield School of Management. With a robust skill set that includes Accounts Payable & Receivable, Business Process Management, Change Management, Churn Management, Coaching and more. Laura Goodwin has 4 emails on RocketReach.
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