Laura Goadby Email & Phone Number
Vice President Customer Care Operations @ Apria
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Laura Goadby Location
- Denver, CO, US
Laura Goadby Work
- 2013 -now Vice President Customer Care Operations @
- 2012 -2013 Call Center Director @
- 2008 -2012 Vice President Operations @
- 2004 -2008 Call Center Director @
- 1998 -2004 Call Center Operations Manager @
- 1984 -1998 Call Center Manager @
Laura Goadby Education
- Virginia Wesleyan College
(Business Administration, Business Management, Business Administration and Management, Management)
Laura Goadby Skills
- Call Center
- Forecasting
- CRM
- Performance Improvement
- Contact Center Management
- Troubleshooting
- Customer Service Management
- Project Management
- Call Centers
- Customer Experience
- Leadership
- Management
- Vendor Management
- Outsourcing
- Operations Management
- Training
- BPO
- Process Improvement
- Telecommunications
- Program Management
- Workforce Management
- Employee Engagement
- Executive Management
- Employee Relations
- Recruiting
- Strategy
- Quality Assurance
- Customer Service
- Coaching
- Call Center Development
- Contact Centers
- Customer Satisfaction
- Inbound Marketing
- Sales Operations
- Performance Management
- Budgets
- Customer Retention
- Service Delivery
- Contract Negotiation
- Team Management
- Business Process Improvement
- Offshoring
- Customer Relationship Management (CRM)
- Business Process Outsourcing (BPO)
- Customer Relationship Management Crm
- Sales
- Team Leadership
- Microsoft Word
- Microsoft Excel
- Strategic Planning
- Public Speaking
- Business Process Outsourcing Bpo
- Business Process Outsourcing
- Customer Relationship Management
Laura Goadby Summary
- Laura Goadby, based in Denver, CO, US, is currently a Vice President Customer Care Operations at Apria Healthcare. Laura Goadby brings experience from previous roles at Expert Global Solutions, StarTek, STARTEK and Ticketmaster. Laura Goadby holds a Virginia Wesleyan College. With a robust skill set that includes Call Center, Forecasting, CRM, Performance Improvement, Contact Center Management and more. Laura Goadby has 1 emails and 7 mobile phone numbers on RocketReach.
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