Lau Curinga Email
Customer Success Manager @ FindMe - Technology for Security and Services
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Lau Curinga Location
- Natal, RN, BR
Lau Curinga Work
- Customer Success Manager @ (July 2026 - Present)
- Customer Operations - Key Account Specialist @ (May 2026 - July 2026)
- Customer Experience - Process Analyst @ (October 2025 - May 2026)
- Customer Service Specialist - Customer Support Specialist @ (October 2024 - October 2025)
- Customer Success Analyst - Customer Success Manager @ (June 2023 - September 2023)
- Customer Adoption Analyst - Customer Engagement Specialist @ ZENVIA (September 2022 - November 2022)
- Customer Support Specialist - Billing and Account Specialist @ ZENVIA (February 2022 - September 2022)
- Customer Success Coordinator - LATAM Client Success Lead @ Fix it (May 2021 - November 2021)
- Customer Service Representative - Customer Success @ Fix it (January 2021 - May 2021)
- Cashier - Customer Service Associate @ Mercadinho Visão (January 2020 - December 2020)
- Brazilian Team Leader and Team Leader 29 @ Fie México (August 2019 - September 2020)
- Team Leader - Hackathon Project Lead @ Social Hack - Hackathon (June 2020 - July 2020)
- Customer Service Representative - Client Relationship Specialist @ Ecostop (September 2018 - March 2020)
- Administrative Assistant - Billing and Client Relations @ (March 2019 - November 2019)
- Trainee @ (April 2019 - July 2019)
- Seller @ Hubbers Real Estate Tecnologia (April 2019 - May 2019)
- Communication Manager @ (March 2018 - December 2018)
- Communication Staff - Nexa Entrepreneurship Symposium @ (August 2018 - September 2018)
- Photographer @ Central Criativa e Nexa RN (November 2016 - November 2018)
- Business Consultant @ Núbia Materias de Construção (July 2018 - July 2018)
- Event Manager @ (March 2017 - December 2017)
- Communication Staff - Nexa Entrepreneurship Symposium @ (August 2017 - September 2017)
- Staff de Comunicação - Semana Global de Empreendedorismo @ (November 2016 - November 2016)
Lau Curinga Education
- Universidade Potiguar
Postgraduate in MBA Business Logistics (MBA Logística Empresarial)
2020-2020 - Universidade Potiguar
Bachelor of Business Administration
2016-2019 - FACPRISMA - Faculdade de Ensino Superior
MBA in Public Administration
2026 - FACPRISMA - Faculdade de Ensino Superior
Public Management and Human Resource Management
2026
Lau Curinga Skills
- Account Management
- Active Listening
- Artificial Intelligence (AI)
- Bilingual Communications
- Brazilian Portuguese
- Brazilian Sign Language
- Business Review Presentations (QBR)
- CRM Software
- CSAT
- Churn Management
- Churn Reduction
- Claude Skills
- Client Onboarding
- Communication
- Conflict Resolution
- Crisis Management
- Customer Experience
- Customer Journey Mapping
- Customer Onboarding
- Customer Retention
- Customer Retention Strategy
- Customer Service Management
- Customer Success
- Customer Success Management
- Customer Support
- Data Analysis & Reporting
- Diversity, Equity, and Inclusion (DEI) Initiative Implementation
- Engagement Score
- English
- Escalations Management
- First Message
- Google Gemini
- Google Workspace
- Health Score Modeling
- Help Desk Support
- HubSpot
- IA Studios
- Implementation Management
- KPI Reporting
- Key Account Management
- Knowledge Base Management
- Large Language Models (LLM)
- Looker (Software)
- Lovable
- MRR
- Movidesk
- Negotiation
- Net Promoter Score
- Net Revenue Retention (NRR)
- NotebookLM
- OKR Framework
- Omnichannel Customer Support
- Onboarding
- Onboarding Strategy
- Playbook
- Process Mapping (BPMN)
- Product Adoption
- Project Management
- Project Planning
- Pulsus
- Remote Team Management
- SaaS
- Salesforce.com
- Self-Management
- Service Desk
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Spanish
- Stakeholder Management
- Support Management
- TOTVS Protheus
- Team Leadership
- Technical Support
- Ticket Management
- Time to Value (TTV)
- Training and Development (HR)
- Upselling & Cross-selling
- Usedesk
- Voice of the Customer
- Voice of the Customer Analysis (VOC)
- WhatsApp Business API
- monday.com
Lau Curinga Summary
- Lau Curinga, based in Natal, RN, BR, is currently a Customer Success Manager at FindMe - Technology for Security and Services. Lau Curinga brings experience from previous roles at FindMe - Technology for Security and Services and Vertown. Lau Curinga holds a 2020 - 2020 Postgraduate in MBA Business Logistics in MBA Logística Empresarial @ Universidade Potiguar. With a robust skill set that includes Account Management, Active Listening, Artificial Intelligence (AI), Bilingual Communications, Brazilian Portuguese and more. Lau Curinga has 1 emails on RocketReach.
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