Larry Owens Email & Phone Number
Account Escalation Manager @ Salesforce
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Larry Owens Location
- Hanover, MD, US
Larry Owens Work
- Account Escalation Manager @ (February 2026 - Present)
- Major Escalations Incident Manager @ (April 2023 - February 2026)
- Major Incident Service Manager @ (November 2022 - March 2023)
- Major Incident Manager @ (August 2021 - November 2022)
- Service Incident Manager @ Telesis (December 2020 - May 2021)
- Incident and Crisis management Team Lead @ (September 2020 - December 2020)
- Incident Engineer @ (December 2019 - March 2020)
- Senior Helpdesk and Triage Team Agent @ (January 2018 - December 2019)
- Incident Manager and Communication Service Manager @ (October 2017 - January 2018)
- Release Manager and Transitional Knowledge Transfer Facilitator @ (February 2017 - October 2017)
- Operations Lead System Engineer @ Pragmatics, Inc./Affordable Care Act/Healthcare.gov (September 2015 - January 2017)
- Crisis Management Analyst and Problem Management Solutions Engineer @ Eliassen Group/National Government Solutions-Wellpoint/CMS (October 2014 - August 2015)
- Exchange Operation Center (XOC) Shift Lead and Supervisor - Incident Management @ Quality Software Services, Inc. (QSSI)/Affordable Care Act/Healthcare.gov (January 2014 - October 2014)
Larry Owens Education
- Morgan State University
Bachelor of Arts (B.A.) (Political Science and Government)
1992-1997 - Mount St. Mary's University 1991-1992
Larry Owens Skills
- AI Capabilities in CRM
- AI Fundamentals
- Business Impact & Risk Assessment
- Case Managment
- Data for AI
- Escalation Governance & Resolution Strategy
- Ethical Consideration
- Executive Escalation Management
- Global Cross-Functional Team Leadership
- Leadership
- Nonprofits
- Organized Multi-tasker
- Organizing
- Presenting to Clients
- Public Speaking
- Stakeholder & Executive Communication
Larry Owens Summary
- Larry Owens, based in Hanover, MD, US, is currently a Account Escalation Manager at Salesforce. Larry Owens brings experience from previous roles at Salesforce, Ticketmaster and Telesis. Larry Owens holds a 1992 - 1997 Bachelor of Arts (B.A.) in Political Science and Government @ Morgan State University. With a robust skill set that includes AI Capabilities in CRM, AI Fundamentals, Business Impact & Risk Assessment, Case Managment, Data for AI and more. Larry Owens has 4 emails and 9 mobile phone numbers on RocketReach.
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