Lance Webb Email
Co-Founder | Director of Business Strategy and Experience @ SHAPE
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Lance Webb Location
- Orewa, NZ
Lance Webb Work
- 2024 -now Executive Director, Customer and Employee Experience | NZ | Asia Pacific Advisory Hub @
- 2025 -now Co-Founder | Director of Business Strategy and Experience @
- 2024 -now Board Member @
- 2022 -2024 Executive Director, Customer Experience | New Zealand and Australia @
- 2020 -2022 Director, Customer Experience | New Zealand @
- 2019 -2020 Head of Customer Experience Strategy, Insights and Design @
- 2018 -2019 Digital Strategy Lead- Digital Experience, Content and Communications @
- 2017 -2018 CX Strategy Manager- Marketing and Customer Strategy @
- 2015 -2017 Branch Manager @
- 2014 -2015 Performance and Employment Relations Consultant | People and Culture @
- 2012 -2014 Contact Centre Manager- Sales and Service | Auckland @
- 2010 -2012 Sales Manager - Retail and SME @
- 2006 -2010 Various roles- Leadership and Contact Centre @
Lance Webb Education
- academyEX
Master of Technological Futures (Digital Innovation and Disruptive Technology)
2024-2025
Lance Webb Skills
- Leadership
- Coaching
- Employee Engagement
- Performance Management
- Change Management
- Building Relationships
- Research
- Experience Design
- Strategy
- Agile Methodologies
- Team Leadership
- Customer Experience
- Customer Insight
- Strategic Planning
- Project Management
- Business Strategy
- Insurance
- Employee Relations
- Customer Service
- Consulting
Lance Webb Summary
- Lance Webb, based in Orewa, NZ, is currently a Co-Founder | Director of Business Strategy and Experience at SHAPE. Lance Webb brings experience from previous roles at Ipsos and Research Association New Zealand (RANZ). Lance Webb holds a 2024 - 2025 Master of Technological Futures in Digital Innovation and Disruptive Technology @ academyEX. With a robust skill set that includes Leadership, Coaching, Employee Engagement, Performance Management, Change Management and more. Lance Webb has 2 emails on RocketReach.
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