Workforce Real Time Analyst @ Trusource Labs (February 2016 - February 2017)
Workforce Scheduling Analyst @ (August 2012 - January 2016)
Call Center Representative @ (March 2009 - August 2012)
Area Manager @ (January 2006 - February 2008)
Operations Manager @ Medical Business Service (January 2000 - January 2005)
Lance Schmidt Education
The University of Texas at Austin - College of Liberal Arts
Bachelor of Arts (B.A.) (Economics)
1987-1992
Lance Schmidt Skills
Headcount Management
Workforce Management
Staffing Analysis
Headcount
SQL
Workforce Analyst
Real Time Analyst
Scheduling Analyst
Aspect (eWFM)
Monet (eWFM)
Five9 (telephony)
Cisco (telephony)
Microsoft Office
Confluence
Hipchat
Training
Management
Analytical Skills
Avaya Products
Blue Pumpkin
Call Center Development
Customer Service
Data Analysis
Entrepreneurship
Forecasting
Interviewing
Leadership
Microsoft Excel
NICE
Requirements Analysis
Research Skills
SharePoint Designer
Staff Development
Strategic Planning
Tableau
Workforce Planning
Lance Schmidt Summary
Lance Schmidt, based in Round Rock, TX, US, is currently a Senior Workforce Management Analyst at The Home Depot. Lance Schmidt brings experience from previous roles at Trusource Labs, Sears Holdings Corporation and Amerete, Inc. (formally American Concrete Technologies). Lance Schmidt holds a 1987 - 1992 Bachelor of Arts (B.A.) in Economics @ The University of Texas at Austin - College of Liberal Arts. With a robust skill set that includes Headcount Management, Workforce Management, Staffing Analysis, Headcount, SQL and more. Lance Schmidt has 3 emails and 6 mobile phone numbers on RocketReach.
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